PDF Review "Error: Could not get new comments."

[JamesProvost]

How do I re-enter my sign-in for a PDF review??

Error messages in View > Tracker:

Reviews > Joined > PDF:

Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

Server Status > Server:

Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

I've tried Preferences > Security > Clear remembered account information and re-installing Acrobat multiple times.

Reviewing this document on this server works fine on another computer.

  

[JamesProvost]

Adobe Acrobat Pro DC

Continuous Release | Version 2021.005.20058

macOS 10.15.7

[arvindy · Accepted solution]

Hi,

Could you please check the suggested workaround on the following link and see if it works for you?

https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html 

Regards,

Arvind

[JamesProvost]

Thank you, this solved my problem.

The Tracker should really be able to prompt the user to re-enter credentials, or at least point them towards a solution.

[kelving26252285]

I am getting the exact same problem "Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.", but I am using Windows 10.

Is there an equivalent way for me to re-enter credentials for Windows?

My comment repository is in a sharepoint server, and I have verified that I can access the location via web browser, but not in Acrobat.