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PDF Review "Error: Could not get new comments."

Explorer ,
Aug 19, 2021 Aug 19, 2021

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How do I re-enter my sign-in for a PDF review??

 

Error messages in View > Tracker:

Reviews > Joined > PDF:

Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

 

Server Status > Server:

Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

 

I've tried Preferences > Security > Clear remembered account information and re-installing Acrobat multiple times.

 

Reviewing this document on this server works fine on another computer.

acrobat could not get new comments login credentials are expired or invalid please re-enter your sign-in for access 2.png

acrobat could not get new comments login credentials are expired or invalid please re-enter your sign-in for access 1.png

  

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Comment review and collaborate PDF, General troubleshooting, How to

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Adobe Employee , Aug 23, 2021 Aug 23, 2021
Hi, Could you please check the suggested workaround on the following link and see if it works for you? https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html  Regards, Arvind

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Explorer ,
Aug 19, 2021 Aug 19, 2021

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Adobe Acrobat Pro DC

Continuous Release | Version 2021.005.20058

 

macOS 10.15.7

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi,

Could you please check the suggested workaround on the following link and see if it works for you?

https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html 

 

Regards,

Arvind

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Explorer ,
Aug 23, 2021 Aug 23, 2021

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Thank you, this solved my problem.

 

The Tracker should really be able to prompt the user to re-enter credentials, or at least point them towards a solution.

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