PDF Review "Error: Could not get new comments."

Explorer ,
Aug 19, 2021 Aug 19, 2021

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How do I re-enter my sign-in for a PDF review??

 

Error messages in View > Tracker:

Reviews > Joined > PDF:

Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

 

Server Status > Server:

Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

 

I've tried Preferences > Security > Clear remembered account information and re-installing Acrobat multiple times.

 

Reviewing this document on this server works fine on another computer.

acrobat could not get new comments login credentials are expired or invalid please re-enter your sign-in for access 2.png

acrobat could not get new comments login credentials are expired or invalid please re-enter your sign-in for access 1.png

  

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Comment review and collaborate PDF , General troubleshooting , How to

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correct answers 1 Correct answer

Adobe Employee , Aug 23, 2021 Aug 23, 2021

Hi,

Could you please check the suggested workaround on the following link and see if it works for you?

https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html 

 

Regards,

Arvind

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Explorer ,
Aug 19, 2021 Aug 19, 2021

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Adobe Acrobat Pro DC

Continuous Release | Version 2021.005.20058

 

macOS 10.15.7

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi,

Could you please check the suggested workaround on the following link and see if it works for you?

https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html 

 

Regards,

Arvind

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Explorer ,
Aug 23, 2021 Aug 23, 2021

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Thank you, this solved my problem.

 

The Tracker should really be able to prompt the user to re-enter credentials, or at least point them towards a solution.

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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I am getting the exact same problem "Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.", but I am using Windows 10.

 

Is there an equivalent way for me to re-enter credentials for Windows?

 

My comment repository is in a sharepoint server, and I have verified that I can access the location via web browser, but not in Acrobat.

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