PDF takes 30 seconds to open - Windows 11 64-bit + Creative Cloud All Apps

[southernroutes]

Any PDF file takes 30 seconds to open regardless of whether Acrobat is open already or not. This is happening on a brand new Dell XPS laptop. I've used Adobe apps on Dell PCs for decades and have never experienced this issue. It has completely disrupted my workflow. Please help. 

Acrobat version: 24.1

System specs:

Processor: Intel Core Ultra 9 185H 2.50 GHz
Installed RAM: 64.0 GB (63.5 GB usable)
System type: x64-based processor
OS: Windows 11 Home (64-bit)
OS Version: 24H2

[southernroutes]

UPDATE: This delay also occurs when I simply try to open Acrobat. 

[Donald27791643p97p]

After upgrading Windows 11 Pro (64-bit) Version 23H2 to Version 24H2 on 10/14/2024, when opening any pdf file (whether Adobe Acrobat Pro  is open or not) it takes 30 seconds (and it didn't when running Windows 11 Pro Version 23H2). And like you said, just opening Adobe Acrobat Pro takes 30 seconds.

So, I assume Adobe Acrobat Pro has some kind of delay when running in Windows 11 Version 24H2 (Pro or Home).

Adobe Acrobat Pro Version 2024.003.20180 | 64-bit

Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

Installed RAM: 32.0 GB (31.6 GB usable)

Disk: 1TB SSD with 205 GB Free space

Hopefully, Adobe can address this problem this soon.

[Barry7606]

I just updated windows 11 and am having the exact same issue with opening PDFs in Adobe Acrobat.  I have uninstalled Adobe Acrobat, cleaned up the registry, and reinstalled.  Problem persisits.  All other programs are working fine.  Very frustrating.

[shaktikeshri]

Hi @Donald27791643p97p @southernroutes , @Barry7606 

Sorry for the inconvenience caused to you. Can you please share the logs for better debugging the issue. Also, can you try disabling Bitdefender if its there in your machine or whitelisting Adobe Acrobat in bit defender. 

To capture Acrobat diagnostic logs please visit : https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

Please upload the logs and share the ID which gets generated at the end.

Thanks,

Shakti K

[Abdul_Rehman5577]

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[Donald27791643p97p]

Shakti K,

During diagnostics, opened Adobe Acrobat (which opened after 30 seconds), Shared Log, and was given Log ID: 5e7a307a-ac5c-4c86-8853-593a46ece833

Please let me know if you need anything else.

Thanks.