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southernroutes
Participating Frequently
October 10, 2024
Answered

PDF takes 30 seconds to open - Windows 11 64-bit + Creative Cloud All Apps

  • October 10, 2024
  • 3 replies
  • 9451 views

Any PDF file takes 30 seconds to open regardless of whether Acrobat is open already or not. This is happening on a brand new Dell XPS laptop. I've used Adobe apps on Dell PCs for decades and have never experienced this issue. It has completely disrupted my workflow. Please help. 

 

Acrobat version: 24.1

 

System specs:

Processor: Intel Core Ultra 9 185H 2.50 GHz
Installed RAM: 64.0 GB (63.5 GB usable)
System type: x64-based processor
OS: Windows 11 Home (64-bit)
OS Version: 24H2

    Correct answer SonOfTheAlmighty

    Same issue on latest version 2024.004.20220 64-bit. Changing this setting reduced load time from 31 seconds to <1 second!

     

    Thank you for the workaround!


    This issue is now fixed in the latest patch to Windows 11 Pro 24H2. I turned "Run in AppContainer" back ON and pdf's are still opening in less than a second.

     

    BTW any Word or Excel documents opening in Protected View had the same lag time, but are now opening quickly as well.

    3 replies

    D
    dominicg19108397
    Participating Frequently
    November 19, 2024

    I am also having this issue with 2 brand new dell xps. Doesn't happen on any other laptop

    B
    bharat_8502
    Participant
    October 18, 2024

    I had the same issue about an hour ago. Documents were just not opening. I rebooted my laptop. Tried to open different PDF documents but not opening. So I uninstalled the software and downloaded the free reader. But to my utter surprise it's asking me for payment to access the reader. Thus now I just cannot open any PDF document on my laptop. I am a retired senior living on pension. I have to access govt of Canada web to open PDF document but stuck due to this. Management please help me with this. Thanks.

     

      S
      southernroutesAuthor
      Participating Frequently
      October 10, 2024

      UPDATE: This delay also occurs when I simply try to open Acrobat. 

        B
        Barry7606
        Participant
        October 16, 2024

        I just updated windows 11 and am having the exact same issue with opening PDFs in Adobe Acrobat.  I have uninstalled Adobe Acrobat, cleaned up the registry, and reinstalled.  Problem persisits.  All other programs are working fine.  Very frustrating.

          D
          Donald27791643p97p
          Participating Frequently
          October 16, 2024

          Hi @Donald27791643p97p @southernroutes , @Barry7606 

          Sorry for the inconvenience caused to you. Can you please share the logs for better debugging the issue. Also, can you try disabling Bitdefender if its there in your machine or whitelisting Adobe Acrobat in bit defender. 

          To capture Acrobat diagnostic logs please visit : https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

          Please upload the logs and share the ID which gets generated at the end.

           

          Thanks,

          Shakti K


          Shakti K,

           

          During diagnostics, opened Adobe Acrobat (which opened after 30 seconds), Shared Log, and was given Log ID: 5e7a307a-ac5c-4c86-8853-593a46ece833

           

          Please let me know if you need anything else.

          Thanks.

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