PDFlyer tools disappear from Quick Tools toolbar

[Guest]

I use a third-party tool by CCH called PDFlyer. Soon after configuring which PDFlyer tools to appear in my Quick Tools toolbar, they disappear when opening new PDFs. I have tried uninstalling and reinstalling both Acrobat and PDFlyer, removing Adobe Acrobat with Adobe Labs Acrobat Cleaner (to remove registry settings), checking any Acrobat preferences related to tools and toolbars plus many extra, and nothing will fix this. The PDFlyer tools (but not other Acrobat tools) disappear from the Quick Tools bar. CCH (PDFlyer maker) says it's an Acrobat problem and points me to Adobe support, and Adobe support says they don't support third-party add-ons and pointed me to the forums.

After a lot of troubleshooting, I noticed that the Quick Tools will appear correctly if the Tools Pane is showing (i.e. not minimized). Other tools don't have this behavior, just the PDFlyer tools. Does anyone know why the Quick Tools pane being open by default would help the Quick Tools stay in the Quick Tools toolbar? Some users don't want the Tools Pane open by default.

Any ideas? Windows 7, Acrobat DC, PDFlyer 11. Thank you!

[Guest]

Something to add: If I click on the "Tools" section (in between "Home" and "Document") and then click back to the "Document" section, the PDFlyer Quick Tools will appear.

[try67]

I believe this is something PDFlyer need to solve on their end, in collaboration with Adobe. At any rate, we can't help you with this issue.

[Guest]

Thank you, try67,

CCH/PDFlyer say they have nothing to do with whether or not Acrobat removes their tools, so they keep pointing us back to Adobe saying there is nothing they can do. Not ideal, but I think I'm stuck!

[try67]

You can always report a bug here: Feature Request/Bug Report Form

[Guest]

That is great and I will give it a try, thank you!

[BNNTech]

I am having this same issue. However I have installed Acrobat DC on a computer that has never seen Acrobat and installed PDFlyer 12.0.0.23 and I am not able to reproduce the issue. The machines having the issue upgraded from Acrobat 11 and PDFlyer 10. Still looking for a resolution.

[suzanneb19296026]

Have you found a solution?  i am trying to use pdflyer with acrobat dc.  if pdflyer does not work with acrobat dc, i will need to cancel acrobat dc.

[michc635736]

We have a similar issue, however it is not just PDFlyer tools that it happens with and it only seems to occur when a PDF is opened within a tool also by CCH, called ProSystem fx Engagement. In addition we are using Windows 10 Pro build 1703, CCH PFx Engagement 2017.2.1, Adobe Acrobat Std. XI and CCH PDFlyer 14.1.1.10. 

Here is what occurs:

1.  From within Engagement, open a PDF document

2.  Click on Tools tab on right hand side (or could be Comment tab) and pick a tool (Acrobat or PDFlyer does not matter)

3.  Select 'Add to Quick Tools Toolbar'.  Add however many tools you want

4.  Work, save your PDF and close.

5.  Open the same PDF again and guess what....all tools added to quick toolbar are gone and you have to re-add them again!

6.  If you are not in CCH Engagement when you do the steps above, the tools stick, but once you go into Engagement, they same thing happens again. 

7.  CCH has said that it is not their issue and that they cannot control Adobe settings.

8.  We are working around it by adding a customized tool set, however the user still has to click twice to access it for each and every document opened in Engagement.

So the really odd thing is this:  When I setup this same situation on other user's PCs, everything works as it should.  We do using roaming profiles, so it seems that some user's profile are fine (especially a new person), but older profiles are messed up.

I seem to recall that it started after we applied the Fall Creator's update on Windows 10, but sounds like it is not related since the other person reporting a similar issue is using Windows 7.

Is there anyone from Adobe that can help resolve this issue without us having to try creating a new profile for the user (I have not tried this yet) but seems like the only (time consuming) option maybe.