PDFs automatically opening in same window again in Adobe Acrobat Pro

[brianwinkeler]

I had my Acrobat preferences set for PDFs to always open in their own unique window, but with the latest update (Version 2023.001.20143) they are once again opening in the same window, forcing me to pull them apart once more. And there is no setting in Preferences that I’ve found to stop this. Any help would be appreciated if someone knows where that setting now exists. Thank you.

[Meenakshi Negi]

Hi brianwinkeler,

Thank you for reaching out.

Please let us know if this started with the recent update.

Share the screenshot of the Preference settings for the General category in Acrobat.

Share the OS version number on your machine.

Thanks,

Meenakshi

[brianwinkeler]

This just started within the last couple of weeks. 

I'm on MacOS Ventura Version 13.3.1

[brianwinkeler]

Any thoughts, Meenakshi?

[Bernd Alheit]

Does you use Acrobat with the new UI?

[brianwinkeler]

Yeah, this started with the all new layout.

[Bernd Alheit]

You can disable the new UI:

[brianwinkeler]

Ah, okay. I was hoping to get familiar with the new UI and find the solution to this but if the only way to use it is to be forced to deal with PDFs opening in the same window no matter what, I'll go back to the old one. Thanks, Bernd!

[brianwinkeler]

I spoke too soon. I don't seem to have a File menu as robust as yours.

[brianwinkeler]

I just discovered it under "View."

[Bernd Alheit]

With this entry you can enable the new UI. 

[brianwinkeler]

Sorry for not being clear. I took the screenshot AFTER I chose "Disable new Acrobat" to take it back to the version that works.

I emailed support and the only solution they offered was to charge me for an Acrobat Pro 2020 Perpetual License, so I'm gonna stick with old Acrobat.

[Bhawna29481033c2ab]

Hi @brianwinkeler 

Thanks for highlighting this issue.

This is a known behaviour and we are already tracking it via ticket with engineering team. We will get back to you as soon as we will have an update for the same.

Thanks,

Bhawna.

[AnandSri]

Hi All,

I hope you all are doing well. 

We appreciate your valuable feedback! We're always looking for ways to improve Acrobat, and we appreciate the time and effort you have taken to share your feedback.  

  

We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you will be able to be more productive & get more out of Acrobat.

We are actively working on all the currently unavailable features, such as 'open cross-document links in the same window' and customizing these preferences. We will address them with the highest priority.

As you get more comfortable with the new interface, please contact us with specific questions on tools, features, or functionalities. We're happy to provide helpful resources and answers to your questions.

If your critical workflows are impacted, you can switch to the old UI from the "Menu" on the top left corner of  Windows OS and View Menu on MacOS. We will follow up with a detailed community-featured post, guiding you to familiarise yourself with the new interface and regular updates on upcoming changes.

Thanks,

Anand Sri.

[bhawnaarora · Accepted solution]

Dear User,

We are delighted to inform you that we have extended support for opening multiple PDF files in separate windows (SDI - Single Document Interface Mode) in the latest updates of Acrobat.

To use this preference, simply go to Preferences > General > Open documents as new tabs in the same window and disable this. Relaunch Acrobat and open the documents, they will open in individual window instances (reference image attached for navigation to the preference)

We look forward to receiving your feedback and fostering seamless integration.

Thanks,

Bhawna.