Pdfs keep crashing

[LA32421933noqw]

Pdfs keep crashing in Acrobat Pro and Reader. I've checked for updates and have logged in and out and have followed basic guidelines in Help section. No fix. Please advise.

[ls_rbls]

Hi @LA32421933noqw ,

Could you please provide more details to PDFs crashing in Adobe Acrobat?  (i.e. operating system, Acrobat version, what type of PDF tools or features you suspect that may be causing the crash)

[pekka_5317]

pekka_5317: Same for me (PC, Windows 10). After opening, PDF crashes within a minute. No messages. Program continuously updated. Needs urgent fixing. As long as it persists, you should see warning visibly on this site. 

[AnandSri]

Hello @LA32421933noqw, pekka_5317

I hope you are doing well, and we're sorry for the trouble you had with the app.

Could you please try the following suggestions, and let us know how it goes: 

Restart the computer once and ensure that all the mandatory and optional updates of the operating system are installed. Restart the machine after installing OS updates.

Use the Acrobat Cleaner tool to remove the currently installed app, restart the machine, and install Acrobat.

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.