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PES files are downloading and turning into Adobe Acrobat Doc.

Community Beginner ,
Jun 26, 2017 Jun 26, 2017

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Help I have had no trouble downloading pes files for my embroidery machine until today and it has turned all PES files to Adobe Acrobat Doc. which of course does not recognize them.  Please help!

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Adobe Employee ,
Jun 27, 2017 Jun 27, 2017

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Hi reneem20753592,

As i was able to understand the issue from the description mentioned above, .pes files on your computer are now opening in Adobe Acrobat, is that correct?

Try setting the default program for .pes to the application you used to open .pes file in and see if that works.

Here are the steps: https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs  (for Windows)

2 Ways to Change the Default Application to Open Files With in Mac OS X  (for Mac)

Which application were you using to open .pes files?

Which operating system is installed on the machine-Mac/Windows?

Awaiting your response.

Shivam

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Community Beginner ,
Jun 27, 2017 Jun 27, 2017

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This happens in the download of the files.

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Community Beginner ,
Jun 27, 2017 Jun 27, 2017

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This is a problem in the download of files.  Not opening them.  They will not open because they say they are adobe files and they are not.

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Adobe Employee ,
Jun 30, 2017 Jun 30, 2017

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Hi reneem20753592,

As the default application for .pes file has been set to Acrobat Reader (which opens .pdf files), the downloaded pes files will also show the pdf icon.

1- Try locating one of the pes files on the computer>right-click>Properties

2- Click Change under Opens with

3- Check if you are getting the application which opens pes files.

4- If you recognize the application, select it and click OK

-Shivam

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