Postscript Crashing since last update (Acrobat Pro DC)

Report · Feb 18, 2019

Hi Guys,

Since the last update (2019.010.20091), my team and I have been having issues with our PDFs not postscripting, causing distiller to crash.

As background, we use another program (Nitro) to combine a range of documents, email messages, text files etc into a single PDF. We then open the PDF in outlook and save as a Postscript, and then use the postscript to create a usable file. The reason we use postscript is that not doing so interferes with another plugin we use for redacting information.

Prior to last week, which I can only attribute to the 2019.010.20091 update, this worked just fine. The key sticking point seems to be when an outlook .msg file has been converted to PDF by Nitro. (as in PDFs without those emails will postscript fine, emails with them in will crash)

We use Nitro because Adobe doesn't support bulk convert/combining outlook .msg files, and these are a substantial portion of the documents we deal with.

This is extremely frustrating, nothing has changed on our end in terms of process or software, other than Adobe breaking things.

Apologies if this is not in the right section, it's the one that made the most sense to me.

The error given is below:

The problem occurs across multiple computers, with multiple combinations of documents, the commonality appears to be where the outlook files were involved.

Report · Apr 09, 2019

Today, April 9, Adobe released an update to Acrobat 2015, Acrobat 2017, and Acrobat DC that fixes the Distiller problem that appeared with the last update.

Please update your copies of those Acrobat versions and the Distiller problems should be resolved!

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

View solution in original post

Report · Mar 29, 2019

Meenakshi! Thank you very much! It worked!

Report · Apr 03, 2019

We have the same issues with version 19.10.20091315611

Can you provide me the patch please ?

Report · Apr 03, 2019

Hi MatthewLamoureux and Wouterdp,

I have sent you a private message with details.

Please check your inbox and let us know if you need any help.

Regards,

Meenakshi

Report · Apr 03, 2019

I am getting this same crashing described above. Would I be able to get the patch as well?

Thank you

Report · Apr 12, 2019

Hi,

The latest update of Acrobat contains the fix. You can update Acrobat using Help -> Check for Updates... and let us know if the issue persists

Thanks & Regards

Sachin Soni

Report · Apr 12, 2019

Process: Distiller [2360]

Path: /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

Identifier: com.adobe.distiller

Version: 19.010.20099 (19.010.20099)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Distiller [2360]

User ID: 501

Date/Time: 2019-04-12 09:26:54.922 -0400

OS Version: Mac OS X 10.13.6 (17G6030)

Report Version: 12

Anonymous UUID: 5FBC7BE0-6E8F-FB0E-0B63-DFC6AC894A05

Time Awake Since Boot: 830 seconds

System Integrity Protection: enabled

Crashed Thread: 2

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x20:

-->

__TEXT 000000010ba86000-000000010bab7000 [ 196K] r-x/rwx SM=COW /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff72f2720a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff72f26724 mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff4aeb4ab5 __CFRunLoopServiceMachPort + 341

3 com.apple.CoreFoundation 0x00007fff4aeb3e07 __CFRunLoopRun + 1783

4 com.apple.CoreFoundation 0x00007fff4aeb3483 CFRunLoopRunSpecific + 483

5 com.apple.HIToolbox 0x00007fff4a19dd96 RunCurrentEventLoopInMode + 286

6 com.apple.HIToolbox 0x00007fff4a19db06 ReceiveNextEventCommon + 613

7 com.apple.HIToolbox 0x00007fff4a19d884 _BlockUntilNextEventMatchingListInModeWithFilter + 64

8 com.apple.AppKit 0x00007fff4844da73 _DPSNextEvent + 2085

9 com.apple.AppKit 0x00007fff48be3e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

10 com.apple.AppKit 0x00007fff48442885 -[NSApplication run] + 764

11 com.apple.AppKit 0x00007fff48411a72 NSApplicationMain + 804

12 libdyld.dylib 0x00007fff72de0015 start + 1

Thread 1:

0 libsystem_kernel.dylib 0x00007fff72f3128a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff730f8009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff730f7be9 start_wqthread + 13

Thread 2 Crashed:

0 com.adobe.DistillerLib 0x000000010e28b089 UpdateOTFontList(_t_Object*, int) + 169

1 com.adobe.DistillerLib 0x000000010e28afd4 GetT42FontCheckSums(_t_Object*, unsigned long*) + 420

2 com.adobe.DistillerLib 0x000000010e338db5 FindOrMakeT42Descriptor(_t_Object*, _t_Object*) + 1221

3 com.adobe.DistillerLib 0x000000010e29a9b7 DistillRgstFont(_t_Object*, _t_Object*, int) + 71

4 com.adobe.DistillerLib 0x000000010e3a51f4 PS_DefineFont + 2196

5 com.adobe.DistillerLib 0x000000010e4499f8 psExecute + 3624

6 com.adobe.DistillerLib 0x000000010e4538c8 DoResourceOp + 712

7 com.adobe.DistillerLib 0x000000010e4499f8 psExecute + 3624

8 com.adobe.DistillerLib 0x000000010e3a4806 CallFontResourceOp + 102

9 com.adobe.DistillerLib 0x000000010e4499f8 psExecute + 3624

10 com.adobe.DistillerLib 0x000000010e498c6d PSRunJobInternal + 269

11 com.adobe.DistillerLib 0x000000010e4988b2 PSRunJob + 354

12 com.adobe.DistillerLib 0x000000010e485652 PSRIPRunAProcJob + 130

13 com.adobe.DistillerLib 0x000000010dff2060 DistillerJobs::RunJob(JobListRecord*) + 4496

14 com.adobe.DistillerLib 0x000000010e05b906 DistillerPSRip::PSInit(void*) + 870

15 libsystem_pthread.dylib 0x00007fff730f8661 _pthread_body + 340

16 libsystem_pthread.dylib 0x00007fff730f850d _pthread_start + 377

17 libsystem_pthread.dylib 0x00007fff730f7bf9 thread_start + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff72f3128a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff730f820e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff730f7be9 start_wqthread + 13

Thread 4:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff72f2720a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff72f26724 mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff4aeb4ab5 __CFRunLoopServiceMachPort + 341

3 com.apple.CoreFoundation 0x00007fff4aeb3e07 __CFRunLoopRun + 1783

4 com.apple.CoreFoundation 0x00007fff4aeb3483 CFRunLoopRunSpecific + 483

5 com.apple.AppKit 0x00007fff4858afc4 _NSEventThread + 184

6 libsystem_pthread.dylib 0x00007fff730f8661 _pthread_body + 340

7 libsystem_pthread.dylib 0x00007fff730f850d _pthread_start + 377

8 libsystem_pthread.dylib 0x00007fff730f7bf9 thread_start + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff72f3128a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff730f820e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff730f7be9 start_wqthread + 13

Thread 2 crashed with X86 Thread State (64-bit):

rax: 0x000060c000202684 rbx: 0x0000000067646972 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000700001f2e9e0 rsi: 0x0000000000000000 rbp: 0x0000700001f2eb10 rsp: 0x0000700001f2e980

r8: 0x000000000000002e r9: 0xffffffff00000000 r10: 0x000000011142f1d8 r11: 0x0000000000000247

r12: 0x0000700001f2e9a0 r13: 0x0000700001f2edf8 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x000000010e28b089 rfl: 0x0000000000010202 cr2: 0x0000000000000020

Logical CPU: 6

Error Code: 0x00000004

Trap Number: 14

Binary Images:

0x10ba86000 - 0x10bab6fff +com.adobe.distiller (19.010.20099 - 19.010.20099) <32FECCF8-3BF7-3BCB-AF1A-B24ADB1EF729> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

0x10baf4000 - 0x10baf7fff +com.adobe.acrobat.acroamt (1.0 - 1.0) <059109E7-28F7-33D6-B730-625100EB9D22> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT

0x10bafd000 - 0x10c7d6fff +com.adobe.ICUData (58.2 - 3.61) <791B6743-EA8C-31C5-9C01-D04C4EBBDAEE> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/ICUData.framework/Versions/58.2/ICUData

0x10c80a000 - 0x10c963fff +com.adobe.ACE (AdobeACE 2.20.02.42653 - 2.20.02.42653) <4F5F2FB8-6939-3F95-AB83-EE18E8DFE239> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x10c97e000 - 0x10ce65ff7 +com.adobe.AGM (AdobeAGM 4.30.84.1 - 4.30.84.1) <3B8CA7CE-7451-3DB4-9F2B-C2107ABDCFEA> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x10cf22000 - 0x10cf52fff +com.adobe.ARE (AdobeARE 1.5.02.42653 - 1.5.02.42653) <5603CC0B-15B4-3855-8BF6-6CC317CD471B> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE

0x10cf5f000 - 0x10cf78fff +com.adobe.BIB (AdobeBIB 1.2.03.42653 - 1.2.03.42653) <356C42CD-B75A-35EA-90B6-3EC75EA74A3A> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x10cf88000 - 0x10cfa7fff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <0B2D4DF2-8040-3205-B7E4-220385090BB9> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

0x10cfb0000 - 0x10d287ff7 +com.adobe.CoolType (AdobeCoolType 5.14.05.42653 - 5.14.05.42653) <038F1E41-DD5E-3C49-9EC7-97F2FDD11460> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x10d2d8000 - 0x10d3bbff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.42653 - 2.1.0.42653) <D64754D9-549C-3A42-9B2B-3C03A44BCF6A> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort

0x10d3d1000 - 0x10d3f1ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.42221 - 3.9.0.42221) <FB754B34-FFCE-3D42-AB8B-2B268B0FCAFD> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

0x10d41d000 - 0x10d4a9fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 16 - 91.163616) <C34F4351-D0CB-3AFA-AB53-DD895A49FA49> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

0x10d591000 - 0x10d653ff7 +com.adobe.JP2K (1.2.2 - 1.2.2.42832) <AECFF59B-9F6D-3300-8C69-5399E0F21F20> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K

0x10d69f000 - 0x10dd3afff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 15.0.0.42216) <91763FD6-D12F-3EF3-B003-855C72EB58BB> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL

0x10de04000 - 0x10de20fff +com.adobe.ahclientframework (2.0.0.1 - 2.0.0.1) <075BD455-9D2E-3B8A-8C83-8B40D3059A55> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

0x10de2e000 - 0x10de4bfff +com.adobe.PDFSettings (AdobePDFSettings 1.03.0 - 1.3) <7FDF9E77-A5D3-36B1-8372-9B3E3156C138> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings

0x10de64000 - 0x10ded7ff7 +com.adobe.AcroPDFProcessor (9.1) <3FD2E035-9C8B-3424-9F7F-33028D01F513> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AcroPDFProcessor.framework/Versions/A/AcroPDFProcessor

0x10df39000 - 0x10e5d6fff +com.adobe.DistillerLib (19.010.20099 - 19.010.20099) <7CD47770-9FA2-343A-965E-FB85373788E2> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/DistillerLib.framework/Versions/A/DistillerLib

0x10e8a2000 - 0x10e8a8fff +com.adobe.AdobeCrashReporter (7.7 - 7.7.0) <FA36FB74-CC30-3BFC-BC2C-4025E64F8C6A> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x10e8b9000 - 0x10e8cafff +CyMemDef.dylib (0) <C65F1EE7-1280-363B-BB77-4E4C71BB99FF> /Library/Application Support/Cylance/*/CyMemDef.dylib

0x10e8fe000 - 0x10e9d4fff +com.adobe.ICUConverter (58.2 - 3.61) <8B281E0D-DE83-346E-9957-418A7C38968D> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/ICUConverter.framework/Versions/58.2/ICUConverter

0x110aa0000 - 0x110c63ff7 +com.adobe.amtlib (10.0.0.274 - 10.0.0.274) <36A6E7C9-2F17-3B9B-87B4-893566003D72> /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/Frameworks/amtlib.framework/amtlib

0x111f2d000 - 0x111f77acf dyld (551.5) <30B355CB-35BA-3112-AA76-4E46CD45F699> /usr/lib/dyld

0x113b68000 - 0x113c9fff7 com.apple.AMDMTLBronzeDriver (1.68.21 - 1.6.8) <739B76E1-EC18-3B42-A4EE-A235CCBAE6C0> /System/Library/Extensions/AMDMTLBronzeDriver.bundle/Contents/MacOS/AMDMTLBronzeDriver

0x7fff433e4000 - 0x7fff43732ff7 com.apple.RawCamera.bundle (8.05.0 - 1017.4.1) <CAF490E6-CB0E-3EF0-B3D2-C4880CF85077> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x7fff473a6000 - 0x7fff473a6fff com.apple.Accelerate (1.11 - Accelerate 1.11) <8632A9C5-19EA-3FD7-A44D-80765CC9C540> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff473a7000 - 0x7fff473bdfef libCGInterfaces.dylib (417.2) <E08ADB62-DF87-3BC8-81C6-60438991D4E1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib

0x7fff473be000 - 0x7fff478bcfc3 com.apple.vImage (8.1 - ???) <A243A7EF-0C8E-3A9A-AA38-44AFD7507F00> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x7fff478bd000 - 0x7fff47a17fe3 libBLAS.dylib (1211.50.2) <62C659EB-3E32-3B5F-83BF-79F5DF30D5CE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x7fff47a18000 - 0x7fff47a46fef libBNNS.dylib (38.1) <7BAEFDCA-3227-3E07-80D8-59B6370B89C6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib

0x7fff47a47000 - 0x7fff47e06ff7 libLAPACK.dylib (1211.50.2) <40ADBA5F-8B2D-30AC-A7AD-7B17C37EE52D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x7fff47e07000 - 0x7fff47e1cff7 libLinearAlgebra.dylib (1211.50.2) <E8E0B7FD-A0B7-31E5-AF01-81781F71EBBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x7fff47e1d000 - 0x7fff47e22ff3 libQuadrature.dylib (3) <3D6BF66A-55B2-3692-BAC7-DEB0C676ED29> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib

0x7fff47e23000 - 0x7fff47ea3fff libSparse.dylib (79.50.2) <0DC25CDD-F8C1-3D6E-B472-8B060708424F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib

0x7fff47ea4000 - 0x7fff47eb7fff libSparseBLAS.dylib (1211.50.2) <722573CC-31CC-34B2-9032-E4F652A9CCFE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib

0x7fff47eb8000 - 0x7fff48065fc3 libvDSP.dylib (622.50.5) <40690941-CF89-3F90-A0AC-A4D200744A5D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x7fff48066000 - 0x7fff48117fff libvMisc.dylib (622.50.5) <BA2532DF-2D68-3DD0-9B59-D434BF702AA4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x7fff48118000 - 0x7fff48118fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <54FF3B43-E66C-3F36-B34B-A2B3B0A36502> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x7fff4840c000 - 0x7fff4926afff com.apple.AppKit (6.9 - 1561.60.100) <869D3CF3-E410-34A1-AA49-EF479DE941A1> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff492bc000 - 0x7fff492bcfff com.apple.ApplicationServices (48 - 50) <3E227FC4-415F-3575-8C9C-8648301782C0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x7fff492bd000 - 0x7fff49323fff com.apple.ApplicationServices.ATS (377 - 445.5) <703CE7E4-426A-35C0-A229-F140F30F5340> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x7fff493bc000 - 0x7fff494defff libFontParser.dylib (222.1.7) <9C4CEFB4-0F08-3B60-BD50-0120A37F6EA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff494df000 - 0x7fff49529ff7 libFontRegistry.dylib (221.5) <8F68EA59-C8EE-3FA3-BD19-0F1A58441440> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff495ce000 - 0x7fff49601ff7 libTrueTypeScaler.dylib (222.1.7) <E401BD38-5F0E-382F-B4CB-AC6063871C0F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

0x7fff4966b000 - 0x7fff4966fff3 com.apple.ColorSyncLegacy (4.13.0 - 1) <A5FB2694-1559-34A8-A3D3-2029F68A63CA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy

0x7fff49670000 - 0x7fff4970efff ColorSyncDeprecated.dylib (3325) <1938C255-8221-32C4-8D37-9E27E6C9085E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/Resources/ColorSyncDeprecated.dylib

0x7fff4970f000 - 0x7fff49761ffb com.apple.HIServices (1.22 - 624.1) <66FD9ED2-9630-313C-86AE-4C2FBCB3F351> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

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0x7fff49771000 - 0x7fff497bdfff com.apple.print.framework.PrintCore (13.4 - 503.2) <B90C67C1-0292-3CEC-885D-F1882CD104BE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x7fff497be000 - 0x7fff497f8fff com.apple.QD (3.12 - 404.2) <38B20AFF-9D54-3B52-A6DC-C0D71380AA5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x7fff497f9000 - 0x7fff49805fff com.apple.speech.synthesis.framework (7.8.1 - 7.8.1) <A08DE016-C8F2-3B0E-BD34-15959D13DBF0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff49806000 - 0x7fff49a94ff7 com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <E0B8B5D8-80A0-308B-ABD6-F8612102B5D8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff49a96000 - 0x7fff49a96fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <ABF8778E-4F9D-305E-A528-DE406A1A2B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

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0x7fff72a41000 - 0x7fff72aa1ff3 libusrtcp.dylib (1229.70.2) <1E065228-D0E3-3808-9405-894056C6BEC0> /usr/lib/libusrtcp.dylib

0x7fff72aa2000 - 0x7fff72aa5ffb libutil.dylib (51.20.1) <216D18E5-0BAF-3EAF-A38E-F6AC37CBABD9> /usr/lib/libutil.dylib

0x7fff72aa6000 - 0x7fff72ab3ff3 libxar.1.dylib (417.1) <351781D5-3CCF-320F-BB5A-4DFCC1CCD31D> /usr/lib/libxar.1.dylib

0x7fff72ab7000 - 0x7fff72b9efff libxml2.2.dylib (31.13) <8C12B82A-66FD-330C-9BEA-AAC090C7076A> /usr/lib/libxml2.2.dylib

0x7fff72b9f000 - 0x7fff72bc7fff libxslt.1.dylib (15.12) <4A5E011D-8B29-3135-A52B-9A9070ABD752> /usr/lib/libxslt.1.dylib

0x7fff72bc8000 - 0x7fff72bdaffb libz.1.dylib (70) <48C67CFC-940D-3857-8DAD-857774605352> /usr/lib/libz.1.dylib

0x7fff72c76000 - 0x7fff72c7aff7 libcache.dylib (80) <092479CB-1008-3A83-BECF-E115F24D13C1> /usr/lib/system/libcache.dylib

0x7fff72c7b000 - 0x7fff72c85ff3 libcommonCrypto.dylib (60118.50.1) <029F5985-9B6E-3DCB-9B96-FD007678C6A7> /usr/lib/system/libcommonCrypto.dylib

0x7fff72c86000 - 0x7fff72c8dfff libcompiler_rt.dylib (62) <968B8E3F-3681-3230-9D78-BB8732024F6E> /usr/lib/system/libcompiler_rt.dylib

0x7fff72c8e000 - 0x7fff72c97ffb libcopyfile.dylib (146.50.5) <3885083D-50D8-3EEC-B481-B2E605180D7F> /usr/lib/system/libcopyfile.dylib

0x7fff72c98000 - 0x7fff72d1dffb libcorecrypto.dylib (562.70.3) <37AF8EC6-BF34-3D15-BC3A-A9B98F2427D4> /usr/lib/system/libcorecrypto.dylib

0x7fff72da5000 - 0x7fff72ddeff7 libdispatch.dylib (913.60.3) <BF368549-2DFB-3530-B4CB-31D5EDAC4F2F> /usr/lib/system/libdispatch.dylib

0x7fff72ddf000 - 0x7fff72dfcff7 libdyld.dylib (551.5) <49BF9E96-8297-30CF-8AA6-128CC14054B2> /usr/lib/system/libdyld.dylib

0x7fff72dfd000 - 0x7fff72dfdffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib

0x7fff72dfe000 - 0x7fff72e0aff3 libkxld.dylib (4570.71.35) <89E1A912-9AB7-3EFA-83B5-EB899F2E891F> /usr/lib/system/libkxld.dylib

0x7fff72e0b000 - 0x7fff72e0bff7 liblaunch.dylib (1205.70.10) <ACB92462-EDA9-39E6-BB4E-635D47D30D58> /usr/lib/system/liblaunch.dylib

0x7fff72e0c000 - 0x7fff72e10ffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib

0x7fff72e11000 - 0x7fff72e13ff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib

0x7fff72e14000 - 0x7fff72e15ff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib

0x7fff72e16000 - 0x7fff72e2dfff libsystem_asl.dylib (356.70.1) <39E46A6F-B228-3E78-B83E-1779F9707A39> /usr/lib/system/libsystem_asl.dylib

0x7fff72e2e000 - 0x7fff72e2efff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib

0x7fff72e2f000 - 0x7fff72eb8ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib

0x7fff72eb9000 - 0x7fff72ebcffb libsystem_configuration.dylib (963.50.9) <A5DC1AFC-2C3E-3113-BE20-48F96064DB0F> /usr/lib/system/libsystem_configuration.dylib

0x7fff72ebd000 - 0x7fff72ec0ffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib

0x7fff72ec1000 - 0x7fff72ec2fff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib

0x7fff72ec3000 - 0x7fff72ec9ff7 libsystem_dnssd.dylib (878.70.3) <B6E027BB-B4B1-37F4-9BBE-C2D299124CF3> /usr/lib/system/libsystem_dnssd.dylib

0x7fff72eca000 - 0x7fff72f13ff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib

0x7fff72f14000 - 0x7fff72f3aff7 libsystem_kernel.dylib (4570.71.35) <63791C4B-6118-3D55-AA3F-5065B1345410> /usr/lib/system/libsystem_kernel.dylib

0x7fff72f3b000 - 0x7fff72f86fcb libsystem_m.dylib (3147.50.1) <17570F46-566C-39FC-BEF6-635A355DD549> /usr/lib/system/libsystem_m.dylib

0x7fff72f87000 - 0x7fff72fa6ff7 libsystem_malloc.dylib (140.50.7) <A45A484C-3BDE-3BC4-A219-726E3CB332D9> /usr/lib/system/libsystem_malloc.dylib

0x7fff72fa7000 - 0x7fff730d7ff7 libsystem_network.dylib (1229.70.2) <5E86B2DE-9E15-3354-8714-4094ED5F698D> /usr/lib/system/libsystem_network.dylib

0x7fff730d8000 - 0x7fff730e2ffb libsystem_networkextension.dylib (767.70.2) <9DC03712-552D-3AEE-9519-B5ED70980B70> /usr/lib/system/libsystem_networkextension.dylib

0x7fff730e3000 - 0x7fff730ecff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib

0x7fff730ed000 - 0x7fff730f4ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib

0x7fff730f5000 - 0x7fff73100fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib

0x7fff73101000 - 0x7fff73104fff libsystem_sandbox.dylib (765.70.1) <553DFCC6-9D31-3B9C-AB7C-30F6F265786D> /usr/lib/system/libsystem_sandbox.dylib

0x7fff73105000 - 0x7fff73106ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib

0x7fff73107000 - 0x7fff7310eff7 libsystem_symptoms.dylib (820.60.3) <441C6CA0-5711-3BB1-8420-DDAC3D5272E1> /usr/lib/system/libsystem_symptoms.dylib

0x7fff7310f000 - 0x7fff73122fff libsystem_trace.dylib (829.70.1) <3A6CB706-8CA6-3616-8AFC-14AAD7FAF187> /usr/lib/system/libsystem_trace.dylib

0x7fff73124000 - 0x7fff73129ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib

0x7fff7312a000 - 0x7fff73157ff7 libxpc.dylib (1205.70.10) <94028D4E-F0CB-3D6E-ACF6-9323631588B5> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 3461

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=449.4M resident=0K(0%) swapped_out_or_unallocated=449.4M(100%)

Writable regions: Total=309.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=309.1M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 256K 3

Activity Tracing 256K 2

CG backing stores 38.4M 4

CG image 28K 3

CoreAnimation 42.6M 16

CoreGraphics 8K 2

CoreImage 24K 3

CoreUI image data 1824K 13

CoreUI image file 180K 4

Foundation 24K 3

Image IO 788K 5

Kernel Alloc Once 8K 2

MALLOC 213.7M 46

MALLOC guard page 48K 10

Memory Tag 242 12K 2

STACK GUARD 56.0M 7

Stack 10.5M 9

VM_ALLOCATE 100K 15

__DATA 29.4M 288

__FONT_DATA 4K 2

__LINKEDIT 198.6M 26

__TEXT 250.7M 297

__UNICODE 560K 2

mapped file 84.3M 25

shared memory 632K 12

=========== ======= =======

TOTAL 929.0M 776

Model: iMac17,1, BootROM 164.0.0.0.0, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x802C, 0x31364B544631473634485A2D314739503220

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x802C, 0x31364B544631473634485A2D314739503220

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x802C, 0x31364B544631473634485A2D314739503220

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x802C, 0x31364B544631473634485A2D314739503220

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.32.1a1)

Bluetooth: Version 6.0.7f12, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST2000DM001, 2 TB

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

USB Device: USB 3.0 Bus

USB Device: External USB 3.0

USB Device: My Passport 25E3

USB Device: Mercury Pro

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: iMac, Apple Inc., 28.1

Report · Apr 12, 2019

Hi Matthew,

Would you please share the log file with us, you may upload the log to Cloud drive and share the link with us.

Also, help us with your system configuration. We would like to review it further.

-Tariq

Report · Apr 12, 2019

There is no log file. Distiller either quits unexpectedly OR gives the below error in the display window.

Start Time: 4/12/19 at 1:12 PM

Source: /Users/imac1/Desktop/In/49825 Letter 8.5x11 1-1 NoBleeds.ps

Destination: /Users/imac1/Desktop/Out/49825 Letter 8.5x11 1-1 NoBleeds.pdf

Adobe PDF Settings: /Users/imac1/Desktop/folder.joboptions

%%[ Error: ioerror; OffendingCommand: pdfmark ]%%

Stack:

[{/0_l_0}]

-mark-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Distill Time: 64 seconds (00:01:04)

**** End of Job ****

Report · Apr 15, 2019

Hi Matthew,

We are currently looking at this and we are not getting much information at our end.
Would you let us know exactly how you are getting this crash or the not responding state of Acrobat? Also, please share a sample file using which you are experiencing the crash.

-Tariq

Report · Apr 15, 2019

Dropbox - Distiller - Simplify your life

There are two zip files there. Each contains an Indesign file, a Postscript file, a log, a PDF, and a .mov of what I did to create them.

"NumberTest" is as simple a variable file as I could make with CS6 & XMPie. It's just a counter from 1-8000.

"PageNumbers" is an Indesign CC file. 8,000 pages each with a page number.

Both files will not process with the newest version of distiller.

Both files process without error on an older version of distiller.

Report · Apr 15, 2019

Thank you for the files. I appreciate your patience and help.

Report · May 16, 2019

i have updated to 2019.012.20034 still crashes when trying to convert .PS to .PDF.

HRESULT _hr = FileToPDF2(strInputPostScript, strOutputPDF, strJobOptions, bApplySecurity, &_result);

please help, we have lots of customer reporting this issue.

Report · Apr 09, 2019

The company where im working at is having the same issues with certain PS files.

I would love to recieve the patch file to see it it is also a solution for us.

Regards,

Martijn van der Graaf

Hollandridderkerk

the Netherlands

Report · Apr 09, 2019

An update to Acrobat 2015, Acrobat 2017, and Acrobat DC was issued today in which the fix appears. Simply let Acrobat update itself and the problem should be resolved.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Report · Mar 11, 2019

This is only for Windows. Our problem occurs in Macs.

Report · Mar 12, 2019

Hi Virgilios,

I have sent you an email.

Please check your inbox and try to update the fix patch provided in the email.

Let us know if you experience any issue.

Regards,

Meenakshi

Report · Mar 13, 2019

To confirm: Our writer who reported this issue has verified that the patch fixes it.

Report · Mar 13, 2019

Hello,

We are experiencing the issue with Adobe Acrobat in Creative Cloud as well, can I request an email with the patch?

Thank you

Report · Mar 27, 2019

Does anyone have a link to this patch? Have not had any response.

Report · Mar 27, 2019

It is not a publicly-available patch. You have to personally request it from Adobe. The fix will (supposedly) occur with the next quarterly update of Acrobat.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Report · Mar 27, 2019

Yes. Been trying to contact Meenakshi, but no response unfortunately.

Report · Mar 28, 2019

Hi,

I have the same issue. Is it possible to get the patch?

Thanks!

Report · Apr 01, 2019

I used the patch, re-booted and Distiller opened like normal. I did not try to use it but was just glad it finally opened. I shut down the computer over the weekend and now it is back to crashing when opening. AND I can't use the patch again because now it does not recognize Acrobat as an application. SO...no updating. What is going on here????

Report · Apr 01, 2019

Hi Daved,

Could you please confirm the application version and OS on the machine?

You may take help of the help document (to check the application version) provided over here Identify the product and its version for Acrobat and Reader DC

We will be waiting for your response.

Regards,

Meenakshi

Report · Apr 02, 2019

Experiencing a similar problem.

Creating postscript files from Indesign CS6 & XMPie V6.0.1 Build 6175

After the latest update Distiller (19.010.20091) crashes around 2,400 pages. Different files, different fonts, different data always about this point.

Restored an older version of Distiller (17.009.20044) and it converts the entire postscript with no issue (8,200 pages)

OS is 10.13.6

Postscript Crashing since last update (Acrobat Pro DC)

Photos