Postscript Crashing since last update (Acrobat Pro DC)

[WindyDave]

Hi Guys,

Since the last update (2019.010.20091), my team and I have been having issues with our PDFs not postscripting, causing distiller to crash.

As background, we use another program (Nitro) to combine a range of documents, email messages, text files etc into a single PDF. We then open the PDF in outlook and save as a Postscript, and then use the postscript to create a usable file. The reason we use postscript is that not doing so interferes with another plugin we use for redacting information.

Prior to last week, which I can only attribute to the 2019.010.20091 update, this worked just fine. The key sticking point seems to be when an outlook .msg file has been converted to PDF by Nitro. (as in PDFs without those emails will postscript fine, emails with them in will crash)

We use Nitro because Adobe doesn't support bulk convert/combining outlook .msg files, and these are a substantial portion of the documents we deal with.

This is extremely frustrating, nothing has changed on our end in terms of process or software, other than Adobe breaking things.

Apologies if this is not in the right section, it's the one that made the most sense to me.

The error given is below:

The problem occurs across multiple computers, with multiple combinations of documents, the commonality appears to be where the outlook files were involved.

[jakef65631490]

I'm getting the same crash running Distiller 19.010.20091 on 10.14.4 mac. Can I get a patch please?

Thanks!

[Dov Isaacs · Accepted solution]

Today, April 9, Adobe released an update to Acrobat 2015, Acrobat 2017, and Acrobat DC that fixes the Distiller problem that appeared with the last update.

Please update your copies of those Acrobat versions and the Distiller problems should be resolved!

          - Dov

[naomis70260681]

I updated Acrobat and was able to create a ps and distill one of the files that was erroring before. Thank you.

[Matthew Lamoureux]

What's the updated version number? My CC app hasn't shown any updates.

[Dov Isaacs]

Acrobat is not updated through the CC application. Update from within Acrobat. Go to Help=>Check for Updates to check for the update and initiate its download and installation.

          - Dov

[Matthew Lamoureux]

Acrobat says it's up to date. Still getting errors with the newest distiller but not with older versions.

Distilling: 49825 Letter 8.5x11 1-1 NoBleeds.ps

Start Time: 4/9/19 at 3:39 PM

Source: /Users/imac1/Desktop/In/49825 Letter 8.5x11 1-1 NoBleeds.ps

Destination: /Users/imac1/Desktop/Out/49825 Letter 8.5x11 1-1 NoBleeds.pdf

Adobe PDF Settings: /Users/imac1/Desktop/folder.joboptions

%%[ Error: ioerror; OffendingCommand: pdfmark ]%%

Stack:

[{/0_l_0}]

[{/0_l_0}]

-mark-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Distill Time: 65 seconds (00:01:05)

**** End of Job *

[Dov Isaacs]

Perhaps you can post a copy of the PostScript file and the joboptions file you are using so that we can examine what is going on. Also, exactly what is application producing this PostScript file? The pdfmark command is normally produced only by applications that are producing PostScript specifically for distillation into PDF. pdfmark is not a standard PostScript command for printing.

          - Dov

[Matthew Lamoureux]

Creating postscript files from Indesign CS6 & XMPie V6.0.1 Build 6175

OS is 10.13.6

Distiller option and PS file.  I had to upload a different postscript so it did not have private information in it. This one caused distiller to crash outright and gave no error.

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