Postscript Error: OFFENDING COMMAND: setcachedevice

[sl002]

Users are getting the following error when attempting to print a property from Rightmove.co.uk in Chrome. I have replaced printer driver. Works in IE. Help!

Questions    Answers

Printer model:    Ricoh C3004 PS

Firmware version:    1.2.0.0

Connection:    Ethernet

Current OS:    Windows 7 x32

# of Machines Tried:    5+

# of Users Tried:    5+

Applications Tried:    Only in Chrome

Error Messages:    ERROR: undefined result

OFFENDING COMMAND: setcachedevice

Stack: 10 10 -10 -10 0 1 / .notdef -dictionary- -savelevel-

What steps you have already tried?

Replaced/updated driver

Contacted Website

[Dov Isaacs · Accepted solution]

Are you claiming that printing a PDF file displayed in Chrome is yielding this PostScript error?

If so, be aware that PDF viewing under Chrome is controlled by Google; it is not Adobe Reader/Acrobat! Thus you need to report this problem to Google.

An alternative is to download the PDF file and then open it in Adobe Reader or Acrobat and print from there.

          - Dov

[sl002]

Will pass it onto their forumns then

Thanks for your help!

[sl002]

Just for the record. I found that the issue was with Chrome v60. Rolled back to v59 and the issue was resolved

[Dov Isaacs]

Thanks for reporting back. It is so unfortunate that Chrome silently updates and provides no warning that you are suddenly using a new version, possibly with new features and possibly with new bugs.

          - Dov