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Print as PDF saves as .log file

New Here ,
Mar 18, 2021 Mar 18, 2021

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Hi Team,

 

I tried print as pdf using adobe PDF saving as .log extension. I could not convert any file into pdf.

Please let me know what is an issue.

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Print and prepress

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correct answers 1 Correct answer

Community Beginner , May 02, 2024 May 02, 2024

I have been getting this for a long time. When I try to save emails from users as PDFs, some of them are saved as log files rather than PDFs. I have to go into Printer Preferences/Properties and uncheck "Add documentation information" & " Rely on system fonts only: do not use for document fonts" in order to get them to save correctly. I do not want to have to do this each and every time...is there a way to update our properties? I am using acrobat version 2024.002.20687 | 64 bit.

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LEGEND ,
Mar 18, 2021 Mar 18, 2021

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1. What is Acrobat version exactly?

2. What is operating system version?

3. Please show log contents in full - open in Notepad and copy/paste.

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Community Beginner ,
May 02, 2024 May 02, 2024

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I have been getting this for a long time. When I try to save emails from users as PDFs, some of them are saved as log files rather than PDFs. I have to go into Printer Preferences/Properties and uncheck "Add documentation information" & " Rely on system fonts only: do not use for document fonts" in order to get them to save correctly. I do not want to have to do this each and every time...is there a way to update our properties? I am using acrobat version 2024.002.20687 | 64 bit.

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Community Beginner ,
May 02, 2024 May 02, 2024

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Here is an image of the log file that comes up when i try to save it as a PDF. Kinda random, doesn't affect every email. 

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Community Beginner ,
May 02, 2024 May 02, 2024

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I attempted to fix it with his a couple of months ago and it worked for a short time. 

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