Print as PDF saves as .log file

Forum|Forum|4 years ago
March 18, 2021
2 replies
25725 views

Hi Team,

I tried print as pdf using adobe PDF saving as .log extension. I could not convert any file into pdf.

Please let me know what is an issue.

Print and prepress

Correct answer Frederik245

This was an issue for me attempting to print pdf from Excel. Printing to pdf only generated a log file indicating a font was not found. Interstingly I was only using an Excel standard font.

In the Adobe pdf printer properties I only unchecked “Rely on system fonts only; do not use document fonts” and this fixed the issue.

Thanks to all who have been researching this.

K

KelC0515

Participating Frequently

I have been getting this for a long time. When I try to save emails from users as PDFs, some of them are saved as log files rather than PDFs. I have to go into Printer Preferences/Properties and uncheck "Add documentation information" & " Rely on system fonts only: do not use for document fonts" in order to get them to save correctly. I do not want to have to do this each and every time...is there a way to update our properties? I am using acrobat version 2024.002.20687 | 64 bit.

E

e_5894

Participant

Hey, not sure if you solved this yet. If unchecking these 2 boxes makes it work in outlook correctly then I would suggest making the change at the system level instead of doing it in Outlook every time you print. If go to your computer's settings and view printer & scanners, you should be able to manage the properties of "Adobe PDF" as a printer. There you can uncheck those 2 boxes and HOPEFULLY it'll fix the problem of you having to uncheck the boxes every time you print.