Print driver host for 32bit applications has stopped working

[Guest]

Windows 7 Ultimate with SP1 64 bit

Adobe Acrobat 10.1.2

When I try to print a webpage in IE or Firefox to PDF format, I get a Window indicated in the subject header.  The details are:

Problem signature:
  Problem Event Name: BEX64
  Application Name: splwow64.exe
  Application Version: 6.1.7601.17514
  Application Timestamp: 4ce7b4c8
  Fault Module Name: ADUIGP.DLL
  Fault Module Version: 10.1.0.519
  Fault Module Timestamp: 4db4cdbb
  Exception Offset: 000000000000efb4
  Exception Code: c0000417
  Exception Data: 0000000000000000
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 3788
  Additional Information 2: 3788f53ec30c6f4a2a67fcde28b876c9
  Additional Information 3: e23c
  Additional Information 4: e23cf34f9ee45a6fe33cc06effe64070

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Any ideas?  This started happening a few days ago.  Nothing has changed.

[Dov Isaacs]

Are you implying you have both Acrobat 9 and Acrobat 10 installed in parallel? That could cause major problems. They are not designed to be so-installed.

          - Dov

[Guest]

No, I am not implying that.

Did you read the thread above? It implies multiple Acrobat versions showing the same issue.

Even if I would eventually do so, I would do it because Adobe has taken away functionality from my Acrobat 9 Extended version in Acrobat 10 (without compensation). At this time I am stuck with Acrobat 9.

Sorry, this is really frustrating. Let me note in the most polite way and with all due respect that

- The replies are not demonstrating an approach leading to a solution. They mostly are questions that imply user error, point at other companies.

- Questions back at Adobe:

A simple Google search on "Adobe splwow64 error" shows 10200 hits. This hardly appears to be a coincidence or a problem isolated to this thread. There is certainly other material related to the same issue pointed to here.

Are you attempting to answer any of the questions posed in this thread?

Are you attempting to replicate the problem as a first step to a solution? How are you doing so?

Thank you again for your help.

[ssuuppeerrbb]

I have also had problems with this. It definitely appears to be a 64bit 32 bit conflict. I'm using Windows7 64 bit. Adobe Acrobat 9 and Office 2010. Here is typically what happens. I am in the habit of saving all my important emails as PDFs. First I copy a filename out of the email. The I select print and paste this filename into the dialogue box. At this point Outlook will lock up and the warning message pops up saying "the 32 bit print host driver has stopped working." It appears like the paste function cannot convert the contents of the clipboard to unformatted text while the print host driver is open. Some PDF printers that are fully and truly 64 bit do not have this problem. However their functionality is mediocre at best.

Here's my work around. I downloaded  "Pure Text" from www.stevemiller.com  With this application running, I simply hit Cntrl+V  after copying and prior to pasting. Fixes my problem but it's an extra move evry time I save an email.

[pdf2pdf]

Hi ssuuppeerrbb,

Are you using 32bit Office 2010 or 64bit Office 2010?

This problem supposed to be there when using 32bit applications on 64bit OS

[Guest]

I get this error only when I try to change the preferences before printing to XPS document writer. If I do not try to change the prefences, it does not occur. I am using Windows 7 Home Premium 64bit.

[dietterich]

I experience this problem about once a week using the latest Firefox and the latest Adobe Acrobat (XI). I suspect it has something to do with timeouts, because it often occurs when printing a web page in Firefox (to PDF) that needs to download images or printing an email message in Outlook (to PDF) that needs to download images. It also occurs when I take too long to select the destination file (e.g., because I must create a new folder etc.).

I have tried one workaround which is to print to the builtin Windows XPS printer. However, this printer will also fail with the same reason under the same circumstances (for me). So I think the problem is with Microsoft and not Adobe.

[erics71656208]

I run into this regularly.  It happens when printing to the Adobe PDF printer using Office 2007 32-bit.  I've found that if you kill splwow64.exe and restart it, sometimes it works.  If the Adobe PDF doesn't prompt you for a save location, then it will most definitely lock up.  I do believe it's a Microsoft issue, as we've never encountered this in XP, which was a 32-bit platform.  I wish Adobe could go the extra mile here and reach out to Microsoft about this issue, because this fix would solve any 32-bit printer driver issues.