Print issues with PDF files

[karladaune]

So, when I print a multiple page pdf, the first page prints fine, but then the next page prints what appears to be backwards and upside down font.  It's not symbols like its looking for the appropriate font, its literally reversed text.  If the document is longer than two pages, then it usually goes back to normal after the 2nd page.  I have the most current printer drivers on our HP LaserJet and the most current update of Acrobat DC.  I am also up to date on OS updates (running Windows 10.)  Has anybody else experienced this?

[ls_rbls]

Hi,

Please share a screenshot or a sample of the file so that someone can try and reproduce the issue on their end.

Thank you.

[karladaune]

Picture added, thought it added it sideways and I can’t change it.  For reference, this is somebody’s resume, and I can make out words, like ‘Account Associate’ and ‘Kent, WA’ - they are just upside down.

[ls_rbls]

If it is a resume, then I believe that the source file might've been created using a program like MS Word?

That brings me to also ask if a template was used, and what steps were followed when exporting to PDF; was it using the Acrobat PDF Maker tool addon in MS Word, or, by  right-clicking on the MS Word file in Windows and selecting from the context menu "Convert to PDF", "Combine Files in Acrobat"? OR, by opening the document directly from Adobe Acrobat?

In any case, I can think of two ideas:

• With your document open in Acrobat, open the Thumbnail Page viewer, (first icon from top to bottom in the left margin of the Acrobat Home View). Select all the pages in that document , right-clik on the selected thumbnail pages, select --->>>Properties --->>> Page Properties --->>> And from the dialogue box that will open in that first tab "Tab Order" below is a list of tabbing order propoerties. Tick the radio button for the item that labeled "Use Document Structure". Save your document (close and reopen optional). Try to do a print preview again and see if the problem persists
• The other approach that I would try is to save the PDF back to MS Word. And then exoprt to PDF again; to do this open it directly from Adobe Acrobat, do not use the other methods from within MS Word toolbar add-ons

[karladaune]

Neither of these steps assisted.  This is happening for all PDF's I try to print to this particular printer, the sample I uploaded just happened to be a resume (which was not originally from word - it was website created.)  It does not occur when I choose to print to our large Konica copier/printer.  We have the most current driver on the problematic HP printer and the company we use to manage said problematic printer is insistent it's not the printer that is the problem (I disagree.)

[ls_rbls]

What operating system is in use?

Are these shared printers in a network?

[Nancy OShea]

Sounds to me like your printer is set to Print Mirror Images.

https://support.hp.com/us-en/document/bpa00482