Print to PDF saves as Notepad file - only when using feature with Outlook

[Yonca26158323xmwn]

Print to PDF feature seems to save as a notepad file - but only when I try to print to pdf emails. It saves with .pdf extension but magically turns into a notepad file and opens up with error message. I've uninstall/reinstalled to no avail. This just started today. Anybody know how to rectify that?

[Meenakshi Negi]

Hi Yonca26158323xmwn,

Thank you for reaching out.

As mentioned above, the Print to PDF converts the file to a notepad. Could you please share the screen recording of the workflow?

Did you check what happens when you try to use Acrobat Ribbon to create the PDF from email?

Share the complete steps you do to further investigate the issue. Also, share the Acrobat and the email application version information.

Thanks,

Meenakshi

[Yonca26158323xmwn]

Meenakshi, thanks! Actually unchecking the “Rely on system fonts only” option under printer properties fixed the issue. I’m not sure what caused it in the first place though.

[Meenakshi Negi]

Hi Yonca26158323xmwn,

That's great! Glad to know that the issue is resolved.

Thank you for sharing your findings, as it may help other users with similar issues.

- Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Ramon2613893494st]

Hello, 
I'm having similar issues with a user I support and I've been able to resolve by unchecking the "Rely on system fonts only" but it will eventually switch back on, on its own. 
What would you recommend as troubleshooting?

Thanks for the time

Send DataSend Data

[Yonca26158323xmwn]

Sometimes it happens repeatedly over the course of a couple of days, while other times, I can go months without experiencing it again. I continue to address it as described and look for any patterns that might explain why it glitches in the first place

[Karma38200370k55n]

Thank you for your help, I was able to fix my issue with your suggestions.

[sophie_6409]

This worked for saving the file as pdf. However, it doesnt open the pdf for review right after printing even though the option to open pdf is selected in preferences.

[S. S]

Hi @sophie_6409,

Hope you are doing well. Sorry for the trouble.

You may also try to reset the Acrobat preferences as described here https://adobe.ly/3Uztrv3...

Once done, launch Acrobat and apply the settings again and let us know if it works now.

-Souvik

[Juanita5E0C]

Thanks for this fix.  I started having this issue and am glad to resolve it. 

[Amir230532259tuu]

Thanks. It works for me

[AU_Dave]

I have been able to fix the same problem by unchecking the “Rely on system fonts only” option under printer properties every time this happened in the past.  Today, that didn't work.  My Excel file still printed as notebook file.  Since the problem has something to do with fonts, I changed the font in the entire workbook from "Aptos Narrow" (which I have never heard of) to Arial Nova.  That did the trick.  I guess Aptos Nova is a (relatively) new font not supported by my Acrobat XI.  I hope this helps someone else.