Printing to Adobe PDF from Chrome

[matts62549394]

As of yesterday, printing to Adobe PDF printer from Chrome is not displaying the header/footer and is shifting the web page up and to the left, sometimes cutting off images and words.  I've updated the PDF printer driver, checked Chrome settings, checked Acrobat settings and still can't get it to print centered on the page.  Even selecting text and printing it gives the same result.  Any suggestions would be helpful.

[Abambo]

Does a direct print to a real world printer works as expected?

[matts62549394]

Yes

[AnandSri · Accepted solution]

Hi Matts,

Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Try resetting the Acrobat preferences and see if this brings any difference, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

If possible, remove the Acrobat extension from Chrome, and add it back, you can refer to the following KB article Enable Create PDF extension for Google Chrome, Adobe Acrobat

If the issue persists, please share the following details:

• Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.