problem opening password protected pdf in adobe acrobate pro

[J4M3 KayBee]

Hello,

I have been having problems opening some password protected pdf's in adobe acrobat pro.  They appear to be opening fine if I open with chrome browser.

Also, if the password protected file does open in acrobat pro, it does not allow word searches.  

Can anyone explain why?

Thanks in advance of reply

Karen

[J4M3 KayBee]

Hello again, I am still stumped by this problem.  I would really appreciate feedback.

Even when I OCR the document in acrobat pro software the text recognition is really poor.  But it does not seem to be the case when the document is opened in for example, chrome browser.  It looks like lots of invisible objects have been added to the document.  The document was originally scanned images but that doesnt explain why I can search within the document when opened in chrome browser but not in acrobat pro itself.  

Hopefully, there is an expert out there who can help.  Thanks in advance,

[Bernd Alheit]

Can you share a sample file?

[J4M3 KayBee]

Hi, thank you so much for the reply.   I have selected a couple of pages.  These were scanned as part of a large document, so I do understand they are images rather than text.  But I dont understand how I am able to search when opened in chrome browser but it acrobat pro does not seems to struggle recognising text in the image even after OCR.

[Bernd Alheit]

Searching for text in Acrobat works for me.

[JR Boulay]

It works fine for me too.

[J4M3 KayBee]

Hi thanks for the replies.  I did not select good pages because the pages that are affected include confidential information.  I will try and find better examples.    

[Cindy25066828snwg]

I quite frankly am fed up with it. Lol

[S. S]

Hi @Cindy25066828snwg,

Hope you are doing well. Sorry for your experience with Acrobat!

From the attachment that I received, I was able to use the search feature without any issues.

If you are trying to open a locked PDF that has scanned images, it could be that the security settings in that PDF is such that it restricts any modifications to the file. 

Running OCR also falls under the same category. 

If that is not the case, please share a sample file with me where you experience the issue so I can try and reproduce the issue in house and get back with a resolution.

Thanks,
Souvik

[Ida33394140hqh5]

unfortunately, i am also facing the same problem. is there is anybody who can guide me about it.

[FEIYANG33433748u1ac]

I am also facing the same problem. It's so desperate.