Problem to print Checkboxes in Acrobat and Adobe reader

[CarolineMar]

Hi,

I have an issue with one of my pdf files.

I view it perfectly in Adobe Acrobat and Adobe reader but when I want to print the file every checkboxes are empty.

I just don't know why it happens.

Could you please tell me if I have to modify anything in the file or in my print config to see the box correctly ?

My computer : PC Windows 10 with Adobe reader DC 17.9.20044.222436 and Adobe Acrobat Pro (last version)

Printers : tested on a Lexmark MS623 and with PDFCreator

The file tested : https://lsddownload.logista.com/Download/GetDirect?accountId=sharebox&documentId=f42f4853-6f69-4eb6-...

Apparently, my provider who is working with mac doens't have any problem with the same file.

Thanks in advance.

[Abambo]

Hi Caroline,

I'm having little time to check upon your problem, but I can confirm your findings. The checkboxes are not printed. But I have also strange behaviour of the checkboxes. Which let's me think that the form is not quite state of the art.

As you mention your provider: what program does he use?

[CarolineMar]

Well, they use Acrobat pro but I don't know which version exactly. Hopefully the last one.

[Abambo]

CarolineMar  wrote

Well, they use Acrobat pro but I don't know which version exactly. Hopefully the last one.

You're sure about Acrobat Pro?

[CarolineMar]

Hi,

Sorry for the delay,

They use Adobe Acrobat Pro DC (Version 2019.010.20069)

If you have any idea, I take it!

Regards

[Bernd Alheit]

In Adobe Acrobat change the names of the checkboxes.

[CarolineMar]

In Adobe Acrobat change the names of the checkboxes.

> How do I do that ?

[Bernd Alheit · Accepted solution]

In Adobe Acrobat DC:

• Use Tools > Prepare Form
• Double mouse click on the checkbox
• Change the name

[CarolineMar]

Thanks a lot.

Apparently, Acrobat and reader on PC don't know how to print checkboxes when names have spaces.

We put names wthout and it works fine.

[Wok5C0C]

Hello !

I encountered the same problem, and I fixed it by renaming the checkboxes, as you advised. But it has nothing to do with spaces or special characters in their names. I created new checkboxes with that kind of characters, and it worked fine. So, what can be the problem ? Isn't there some setting to configure properly ?

Thank you !

[defaulttenglstkm6vj]

Open PDF in Acrobat DC using "Prepare Form" tool. Right-click on the checkbox, select "properties" and under the "general" tab and click on the "Form Field" drop-down box in the "Common Properties" box near the bottom. Change the selection in the From Field drop-down box to "Visible".