Problem with bookmarks

[jenniferb56943913]

In Adobe acrobat 9 pro, I have always highlighted text & clicked on the bookmark icon in the bookmark panel to create a new bookmark, lately I have noticed that the text in the bookmark is jumbling up letters or missing letters.  The document was a MS word document converted to PDF.

Can anyone offer any ideas as to why this is happening and how to sort it?

Many thanks

Jennifer.

[try67]

What happens if you just copy the text and then paste it in another application, like Word or Notepad? Does it come out OK?

[jenniferb56943913]

It is jumbled up in notepad.

Jennifer.

[try67 · Accepted solution]

That means the problem is with the file itself and how it was created.

[jenniferb56943913]

Nooooooooooooo do you have any idea in word what could be causing the issue? I know just my luck it won't be simple.

Many thanks for your help.

Jennifer.

[try67]

How are you converting the file from Word to PDF, exactly?

Also, what's your version of Office, and OS version? Acrobat 9 is very old and not compatible with any current OS or Office versions, so such problems are to be expected.

[jenniferb56943913]

I copied the original text from word to notepad & it copied across without errors.

Jennifer.