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Problem with comments popup after update Acrobat Pro 23.8.20470.0

New Here ,
Jan 31, 2024 Jan 31, 2024

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Hi, I'm having problems with text comments popups in PDF documents (any document) on Acrobat after update to 23.8.20470.0 version. Text appears covered with a square with dots (See screenshots attached). What could be happening? Thank you for your help & answers.

 

WhatsApp Image 2024-01-31 at 10.45.11 (1).jpeg

WhatsApp Image 2024-01-31 at 10.45.11 (2).jpeg

WhatsApp Image 2024-01-31 at 10.45.11 (3).jpeg

WhatsApp Image 2024-01-31 at 10.45.11.jpeg

    

TOPICS
Comment review and collaborate Experiment , General troubleshooting , Modern Acrobat , PDF

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hi @Rafael35140295l7n1 

 

Hope you are doing well and sorry to hear that

 

I tried to reproduce the issue at my end and its working fine. Would you mind sharing small video recording of the steps you are doing for more clarity.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

As you have the most recent version please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

 

~Amal

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