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Problem with Licensing expired

New Here ,
Dec 18, 2019 Dec 18, 2019

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Hello,

 

I have a problem with an installation Adobe DC Pro 2015 with regular license registration on Adobe ID.

Are a double of day that I recieve a message that say the license is expired.

But this license is type permanent  license is not subscription as the last version of Adobe.

Because I receive this message if my license is type permanent?

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Adobe Employee ,
Dec 19, 2019 Dec 19, 2019

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Moving this query to the correct community 'Acrobat', experts here will be able to help you better.

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New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello,

But exist another community for application 'Acrobat' dedicate, because I did not know.

I search in this community for ask the resolution my problem.

Excuse me.

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Community Expert ,
Dec 19, 2019 Dec 19, 2019

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Are you sure you installed the right version? What does it say under Help - About Adobe Acrobat?

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New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello,

 

Yes, the version installed on my PC is Adobe DC Pro 2015.

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Community Expert ,
Dec 19, 2019 Dec 19, 2019

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Please post a screenshot of the About window.

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New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello There in attachement the screnshoot problem.Erro_Adobe_2.PNG

 

Error_Adobe.PNG

 

Erro_Adobe_3.PNG

 

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