Problem with printing. Images sometimes cut off.

[haukek9683479]

Some of our customers have problems printing PDFs. Images are sometimes cut off.

We can reproduce the Problem.

Version: Adobe DC 19.008.20071

I would send you an example, but i cant upload pdfs in this forum.

This is what Adobe DC is showing:

This is what it is printing:

[TanviRastogi]

Hi

We are aware of the issue and working on its resolution. You can share the files with me on my email ID which I have sent you as private message.

We will check and confirm if it is the same issue.

We will keep you posted.

Thanks

Tanvi

[Bulldawg_29]

I am having this issue as well.  I assume you will send out a new update when it is ready.

[taniav75437036]

Same problem here...

[dianea79131889]

I have the same problem no matter what printer I use.  I can email the pdf to someone that does not use Adobe Acrobat DC and the full page will print.  A bit difficult since I mostly work from home and need to go to the office to pick up the printout.

[dianea79131889]

FIXED!  Thank you!!

[jacquelineb65013593]

I am having the same issue. I use Acrobat Pro Ver 19. 012 More information, the image prints correctly when using Chrome. How can I tell if I have the update for the fix?

[Queen_1976]

2024 and same problem

[Tariq Ahmad]

Hi @Queen_1976, 

Sorry for the troubled experience. 
Could you please let us know if you are still experiencing the issue, and let us know the version of Acrobat installed on the machine: https://adobe.ly/3DJl4HD

Please ensure your copy of Adobe Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.

Lastly, please share the picture of the printed copy of the QR code.

~Tariq

[ZedGB]

Same here, since latest update many printed documents are useless...

[DataTech]

I am having the same problem. I also found that if you print that document as a PDF it will print normally.

[Abambo]

See also here: Re: After updating to latest version Adobe Acrobat DC won't print images correctly, most are cut off...

[Designray1]

Having same issue on OS X, Acrobat updated yesterday and our proofing routine has not changed.

We have an Acrobat template that we open, edit some fields and place a color JPG.

File saves, looks and open fine, but only prints a portion of the jpg

Work around is click to click print/advanced/print as image. (do not like this method)

Effecting our production, sales and customers, please remedy.

[KrisztianKovacs]

Adobe, I am sorry but this is unacceptable. I am having the same problem on ALL computers whether Acrobat Pro or just the reader as an overnight update installed on every single computer. How can you possibly push out an update with such a major flaw? My entire workflow is compromised. Any solution in sight?

[lilypittard]

Same Here. Extensive troubleshooting has resulted in nothing. Frustrating that they havent fixed as yet.

[KrisztianKovacs]

I found a workaround by printing as "image" which is slower but at least works and the images are not cutting off.

Otherwise re-PDFing the file or the specific pages which are affected from Acrobat also solve it (print the PDF to generate new PDF).

But, it is still a shame that one has to resort to such.

[Stefano MarterNeri]

I am using this WORKAROUND waiting for Adobe solution to the problem:

• il the PDF is mail attached, save it somewhere on the disk;
• right click of the mouse button on the file, OPEN WITH --> Google Chrome;
• print the file using Google Chrome.

IT WORKS!!!!!!

Hope this is useful to someboy.

[TanviRastogi · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

-Tanvi

[FSBH]

I am unable to print saved PDFs without blacked out areas at top and bottom of eac page and this link is not valid. I am sure you have resolved this problem almost two years later.

[coreyyy]

I am also still having this problem two years later. I'm trying to edit a 8 1/2 in x 11 in page in Photoshop and the bottom is cut off. These links aren't working.

[Paloma Martin Del Campo]

In my case, I was able to fix the problem. I was unable to print from Microsoft to PDF without our logo image getting cut off at the sides. My original word document printed the image fully, it only was cut off when printing to PDF.  I inserted a text box and inserted the image inside the text box and it resolved the issue.

[Lisa5EDB]

Good Morning,

Its August 17, 2020 and the above fix was from 2018 and still does not work.  Like others below it is comprimizing our work.  Is there anything anyone has come up with to fix this problem yet?

Lisa

[Haldon5CEB]

I have a solution, but it requires a workaround.  If you convert the image to a pdf, you can then open the new pdf file, and print it as a pdf to resize it.  It's cumbersome, but it will fix the image being cut off issue.

I'd also like to make a point that Adobe still considers this issue resolved, despite the fact that the issue is still recurring 2 years after the patch that was supposed to fix it.  I'm not a coder, but it seems like if I can come up with a solution in under 10 minutes to the problem, that Adobe's highly paid coding team should be able to patch in a fix after 2 YEARS of the issue recurring. 

No idea if TanviRastogi is still working at Adobe, but I hope that she know this 'fixed' issue is still recurring, and is working with her QI team to get an actual fix pushed for this.

[Josh21765116fnc1]

Adobe is garbage. I get a PDF and still have to use the snipping tool (free download) to snip the PDF I want to print, then copy and paste it into "paint"... The old application I'd use as a child... and it prints... If there is small print it may not be as clear as the PDF, but since Adobe can't fix this issue, it's another option. Good thing I don't pay for Adobe... Otherwise, I'd have to squeeze my head back out of my ass.