Problemas no meu Acrobat: Comprovação de Documentos PDF demora na Inicialização Inicial

[GabrielVeras]

Já desinstalei e reinstalei o programa várias vezes, porém não consigo acesso às opções de comprovação (a principal para mim é a de Converter Textos em Curvas). O segundo problema é que o PDF pode ter menos de 1MB, que o Acrobat demora muito para abrir, parece que ele fica tentando se conectar à conta da Adobe ou algo do tipo. Alguém me sugere alguma solução?

[Amal.]

Hi @GabrielVeras 

Hope you are doing well and sorry to hear that.

As seen in the screenshot the profiles in the preflight tool is not loading and shows a blank window. This issue is been reported to our development team and is being worked upon.

The fix will be available in the future updates.

Coming to the second problem, is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of Acrobat are you using? To check the version, go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Amal.]

Hi @GabrielVeras 

Our engineering team is still working on this issue.

Also as a workaroound please try to Disable the sandbox feature in Acrobat (under Preferences > Security (Enhanced) > Enable Protected Mode at startup (Preview)). In the case of empty Profiles (or generally), it is advisable to remove the Preflight preferences (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous) to get fresh libraries/profiles after the sandbox is disabled

Note: keep a backup of folder before removing from appdata as any custom profiles might get lost during removing/renaming folders.

Regards

Amal

[Amal. · Accepted solution]

Hi @GabrielVeras 

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue, is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

[arnaldo30900370bhdr]

My acrobat reader v. 2023.006.20320 64 bits is doing wrong when trying to open some pdf document... seeing in windows task manager, when I try to open an ordinary pdf, it shows the adobe acrobat runing , but nothing happens in the screen (app doesnt open)... after a very long time (30 secs or more) the application opens. 

[Amal.]

Hi there

please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/

Regards
Amal