Problems with Acrobat PDF Maker

Report · Oct 07, 2020

I'm running Office 365 and have Adobe for Teams + Acrobat DC Pro. When I open a Word doc and click on "save as AdobePDF" I get the following pop-up error message:

Unable to find "Adobe PDF" resource files "Acrobat PDF Maker"

You must have Administrator privileges to install these files

Please contact your local system administrator

This is a personal PC so I am the administrator. I have opened Word (also ran it as an Administrator) and gone to Options > Add-ins and I have confirmed that the AcrobatPDF Maker Office COM Addin is enabled (box is checked). I've also confirmed there are no updates for me to run in Office 365 - it's confirmed I'm on the latest version.

Can anyone assist with what is causing this problem or next step to troubleshoot?

Report · Oct 08, 2020

Hi Chani,

We are sorry for the trouble. As described, you are unable to create the PDF from Word and getting the above error message.

This may happen if the updates may have messed up with the registry of the computer. And the application is unable to find the resource files. And the application is unable to find the resource files.

Please try to reboot the computer once if it still doesn't work please try to repair the installation (Windows Only) Go to Help > Repair Installation and reboot the computer and check again.

You may also try to manually install the PDF printer (Windows Only) as described in the help page https://helpx.adobe.com/in/acrobat/kb/add-pdf-printer-manually.html and see if that makes any difference.

You may also refer to a similar discussion on Adobe community https://community.adobe.com/t5/acrobat/unable-to-find-quot-adobe-pdf-quot-resource-files/td-p/874959... and see if that helps.

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account if you have Mac and try using the application there and check

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Hope it will help

Regards

Amal