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Program

New Here ,
Dec 22, 2022 Dec 22, 2022

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I have never had such problems with the preformence of Adobe, this is a waste of money. I am constenly needing to reboot because program not responding and for sluggish. I can't beleive my company is paying for this piece of s***

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Crash or freeze

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hi @Shane27674310jkxo 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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