Quick icons disappeared in the right-click menu

[Bert_AT]

Hallo!

Wenn ich auf eine Seite eines Dokuments rechtsklicke, sind seit kurzem die Werkzeugicons in der obersten Zeile verschwunden. Teilweise wurden diese duch Text-Optionen (z.B. Auswahlwerkzeug/Handwerkzeug) ersetzt, teilweise fehlen sie komplett.

Siehe auch die beiden Screenshots (soll/ist).

Gibt es irgendwo eine Option, um diese Icons wiederherzustellen? Ich konnte dazu leider absolut keine Infos finden...

Acrobat Pro DC 2022.002.20212

Danke für Eure Hilfe!

Bert

[Bert_AT]

Achja, der Befehl "Seite löschen" ist ebenso verschwunden.

[Bernd Alheit]

May be a update have changed this.

[Bert_AT]

No, i don't think so. My work colleague has the same Adobe version and the icons are still there.

But apart from that it would probably be more of a downgrade than an update 🙂

[MeenakshiNegi · Accepted solution]

Hi Bert_AT,

Thank you for reaching out.

Please try repairing the installation. In Acrobat, go to Help > Repair Installation. 

Try once to reinstall the application and check if that makes any changes.

Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). 

Reboot the machine and install Acrobat from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Did you notice this change in options after the recent update? 

Let us know if you use the Acrobat Pro DC 64-bit or 32-bit version.

Share the OS version on the machine.

Thanks,

Meenakshi

[Bert_AT]

Hi Meenakshi,

I tried repairing the installation but that didn't change anything.

However, a complete reinstallation has now corrected the error, all menu items are available again!

Unfortunately, I can't say whether the error occurred immediately after an update. In any case, it is the 32-bit version, my OS is Win10 Pro (21H2, Build 19044.2075).

Many thanks for the help,
best regards Bert

[MeenakshiNegi]

Hey Bert,

Glad to know that the issue is resolved.

Let us know if we can be of any help.

Thanks,

Meenakshi