"Add Text" in Edit PDF tool not working

[rob16B8]

I am using Acrobat DC Pro. Within the "Edit PDF" tool is a "T" button to add text onto the pdf. The "T" is also a button on the upper menu. The button has stopped working in my version of Acrobat. Clicking the button and then clicking within the pdf places the cursor in the correct location, but nothing prints or moves as I type. I have the same for the "Fill & Sign" tool. Clicking within the pdf places the text box in the correct location, but nothing I type is showing in the box. I have tried uninstalling and re-installing the program and cannot correct the problem. My keyboard works perfectly with all other programs. Any ideas appreciated.

[rob16B8]

Hi Rob

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only)

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

[Amal. · Accepted solution]

Hi Rob

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only)

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Please try to create a new test user profile with full admin rights in Win or enable the root account nin MAc and try using the application there and check .

Regards

Amal

[Amal. · Accepted solution]

Hi Rob

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only)

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Please try to create a new test user profile with full admin rights in Win or enable the root account nin MAc and try using the application there and check .

Regards

Amal

[rob16B8]

Thank you Amal,

It is Version: 21.11.20039.0.

I will try the items you listed and report back.

-Rob

[rob16B8]

Repairing from within the help menu seems to have done the trick. Thanks again! -Rob

[cancan1000]

I currently do not have the "Edit PDF" tool available.