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"error was encountered while retrieving page content"

New Here ,
Jun 21, 2021 Jun 21, 2021

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I've been trying to insert a watermark into my document, but continually get the above error message. I have tried the work-around posted in Adobe community, but it doesn't seem to change anything and I'm still getting the same error message. It looks like the program is trying to FIND a watermark, and won't let me create one.  

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Edit and convert PDFs

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi Lori

 

Hope you are doing well and sorry for the trouble. As described you arn't able to insert watermark to the PDF and getting the above mentioned error.

 

Would you mind sharing the workflow/steps you are doing to insert the watermark to the PDF file? Are you using the Watermark from a different file?

 

What happens when you try to add the watermark to the PDF using the Edit Tool in Adobe Acrobat Pro DC? Please try to add the watermark as described in the help page - https://helpx.adobe.com/acrobat/using/add-watermarks-pdfs.html and see if that helps.

 

Is this a behaviour with this particular PDF file or with all the PDFs that you try to add watermark? Please check with a different PDF file and see if its working there.

 

Regards

Amal

 

Regards
Amal

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi Lori

 

Hope you are doing well and sorry for the trouble. As described you arn't able to insert watermark to the PDF and getting the above mentioned error.

 

Would you mind sharing the workflow/steps you are doing to insert the watermark to the PDF file? Are you using the Watermark from a different file?

 

What happens when you try to add the watermark to the PDF using the Edit Tool in Adobe Acrobat Pro DC? Please try to add the watermark as described in the help page - https://helpx.adobe.com/acrobat/using/add-watermarks-pdfs.html and see if that helps.

 

Is this a behaviour with this particular PDF file or with all the PDFs that you try to add watermark? Please check with a different PDF file and see if its working there.

 

Regards

Amal

 

Regards
Amal

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Hi Amal,

Thank you for your reply - after reading your message, I tried adding a watermark to a different document and it worked without issue. After trying numerous fixes, I accidently reached success - no idea how it happened, and doubtful I could do it again. I wish I could identify what I did that worked, but honestly don't know. I have tried so many different approaches (i.e., saving it with a different name, editing the pdf first and then saving, and re-opening, etc) that I'm not sure how it happened. 

Hope you're having a wonderful day.

Lori

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New Here ,
Oct 24, 2024 Oct 24, 2024

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I am trying to add a watermark to a pdf and getting the same message.  I have followed the info on how to add watermarks.  It doesn't work.. Just get this error. Any suggestions welcome!!

 

TIA

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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Hi ,

 

Hope you are doing well. Sorry for your experience!

 

We have a community thread which has correct answer marked to a concern similar to yours.

Please view the thread once and let me know if it helps: https://adobe.ly/4hsdqAD


-Souvik

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New Here ,
Oct 31, 2024 Oct 31, 2024

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I did and it didn't work.

Thanks

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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@hyak_4100 If this is with a particular document, you might want to try printing the file to a new PDF using Adobe PDF printer and then try the same workflow.

 

Let me know if that works.

 

-Souvik

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New Here ,
Nov 01, 2024 Nov 01, 2024

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ok I will try that. thanks!

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Adobe Employee ,
Nov 03, 2024 Nov 03, 2024

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Sure @hyak_4100!

 

I will be on standby in case you need further assistance.

 

-Souvik

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New Here ,
Nov 04, 2024 Nov 04, 2024

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I dont see an option to print a pdf.  I only see option to print to printer?

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Adobe Employee ,
Nov 04, 2024 Nov 04, 2024

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@hyak_4100 There could be two other ways to try and fix this.

 

1. Trying the preflight tool: This tool could be used to try and fix problems related to the file.

More info here: Correcting problem areas with the Preflight tool (Acrobat Pro)

 

2. Try saving the file as an optimized PDF. More info here: Optimizing PDFs in Adobe Acrobat Pro

 

Let me know if this helps.

 

-Souvik

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Just want to say that I haven't had time to try these suggestions.  I will eventually.  Thank you for your help.

 

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

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Sure, @hyak_4100,

 

We will be on standby in case you need further assistance.

 

-Souvik

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