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"Free trial" window suddenly keeps opening on an up to date subscription account

New Here ,
Mar 24, 2022 Mar 24, 2022

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I have Adobe Acrobat DC Pro. The subscription is up to date in payments. Without warning now, everytime I open the program app, a message comes up offering me a Free Trial -- there is no Already a Subscriber/Log In link, and when I try to click the Sign In button on the main window, the whole thing disappears, making the program useless in that moment.

 

What I wanted to do was add an image so I decided to open the actual account in a new browser tab and see if I could use the program online. The Edit function lists "edit text and images" but when I go in, there is absolutely no function indicated for images, only text.  

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Edit and convert PDFs

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correct answers 1 Correct answer

Adobe Employee , Mar 25, 2022 Mar 25, 2022

Hi,

Hope you are doing well.

We did check your account and found that you have an active subscription to Adobe Acrobat Standard DC. 

The reason why you are getting a Free Trial is that you must be using Acrobat Pro DC instead of Acrobat Std DC.

 

If you have Acrobat Pro DC then uninstall it and download the setup for Acrobat Standard DC from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Once done, Sign In with your Adobe ID and password.

 

Thanks,

Akanchha

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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Hi,

Hope you are doing well.

We did check your account and found that you have an active subscription to Adobe Acrobat Standard DC. 

The reason why you are getting a Free Trial is that you must be using Acrobat Pro DC instead of Acrobat Std DC.

 

If you have Acrobat Pro DC then uninstall it and download the setup for Acrobat Standard DC from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Once done, Sign In with your Adobe ID and password.

 

Thanks,

Akanchha

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Apr 26, 2024 Apr 26, 2024

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Mind is crashing. I keep getting a pop up to buy or do a free trial, and unable to view normal docs. I tried downloading the standard and it still doesn't work.

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New Here ,
May 05, 2024 May 05, 2024

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The same keeps happening to me. I signed up for the free trial and the free trial window keeps on popping up. 

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