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"New" Acrobat is a Disaster So Far

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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My experience with the "New" Acrobat DC experience has been nightmarish so far. I'm genuinely baffled by this "update."

 

I've used Acrobat almost daily for a combination of creating/editing and reading PDFs. The reading experience in the "New" Acrobat experience is either sub-par or poorly documented.

  • The PDFs I deal with feature a lot of intra-document hyperlinks. "Previous View" and "Next View" are now available only as clumsy walking menu options. After clicking a hyperlink in a document, it takes a punishing four clicks to return to the "previous view." The ability to add "previous view" and "next view" buttons to the page navigation tools (now on the right of the screen or in the "floating toolbar" that appears in "Read Mode") is inexplicably gone. Reading PDFs featuring hyperlinks is painful.
  • In the View/Show-Hide/Side Panels menu, there are permanent checkmarks next to "Bookmarks" and various other panes. These checkmarks are present whether these panes are currently visible or not, which is more than a little confusing.
  • In "Read Mode" the "floating toolbar" that is essential for page navigation disappears every time I switch focus to another application. The only way to get bring it back is to toggle out of, then back into Read Mode.

In short, reading PDFs with hyperlinks is now a huge chore. (Are such documents uncommon?)

Okay, well, just disable the "new Acrobat experience," right? Sadly, that's not an option . When I disable new Acrobat, "previous view" and "next view" are disabled entirely--the relevant buttons and menu options are greyed out. Support previously advised me to run Acrobat Cleaner and reinstall to mitigate this issue, but alas, two such attempts have both failed. (Another issue: once I disable "new Acrobat," I cannot re-enable it without re-installing. Secting the option to re-enable it fails and removes that option from the menu.)

Maybe I can read my PDFs in Acrobat Reader and rely on the full Acrobat application only when I edit? No, that's not an option either. Any attempt to install Reader informs me that Acrobat is already installed and fails out.

 

Maybe my use case is uncommon (I can't believe that), but this "innovation" has left the app borderline unusable for me.

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Modern Acrobat , Modern Viewer

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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quote

Maybe my use case is uncommon (I can't believe that), but this "innovation" has left the app borderline unusable for me.

By @WinningerR

 

 

Your experience is not uncommon.

 

The New Experience can be disabled.

Steps to enable [and disable] the new experience

  • To enable the new experience, go to View > Enable new Acrobat and click Restart.
  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

 

Does this help?

 

Jane

 

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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I appreciate the note, thanks. Unfortunately, it doesn't help. As I mentioned, disabling the new experience creates even bigger problems--"previous view" and "next view" are then disabled completely. On the advice of customer support, I ran the Acrobat Cleaner tool and reinstalled--twic; the issue persisted. I tried installing on a different machine and saw the same errant behavior. FWIW, the install on neither machine was capable of re-enabling the new experience; after selecting this option, both machines quickly snapped back to the legacy experience and the option to "re-enable the new experience" disappeared from the menu.

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