"Print on both sides" not displayed in printer dialog

[gebseng]

Hi, I'm using Acrobat 24.005.20320 in macOS 15.1.1. My network printer is a Canon iR-ADV C3926, with the Canon-supplied v10.19.20 driver.

In the Adobe print dialog, the field "Print on both sides" is missing. This means that, whenever I want to enable or disable this option, I have to resort the the native macOS print dialog.

Is there a way to enable this basic funtionality directly in the Adobe print dialog?

Thanks!

[Colin Flashman]

I feel your frustration, but unfortunately there's a distinction between the print user interface that Adobe Acrobat has, and that is available the printer subdialog box.

The main user interface of the Adobe Acrobat print screen contains features that it should be able to invoke on any printer (e.g. scaling, print in grayscale, tiling etc) but there are some features that are printer specific that are out of Acrobat's control (e.g. duplex, stapling, collate sets, top corner stapling, hole punching) and these are controlled specifically by the printer driver. If the main window had buttons for printer features that weren't available to that printer, there isn't a way that Acrobat can either ensure that the function will happen on that printer; or that the printer is capable of that function.

[gebseng]

Thanks for the insight Colin! One of the main reasons why I like macOS better than Windows is that certain routines work more similar system wide. And Adobe constantly brewing their own soup, as we say in German, is really annoying sometimes...

[Eric Dumas]

Hi, 

Can you share a screenshot? On my print window (OK I am on Windows), there are the options I need once the correct printer is selected. I have not used Acrobat on my Mac for a while, but I am surprised there is such a difference between the 2.

[gebseng]

It's apparently printer dependend: With my HP printer, the "print on both sides" field shows, but with the Canon (which is a large photocopier/printer/finisher), it doesn't, and I have to open the native print dialog every time to turn 2-sided printing on or off every time, it doesn't remember the setting.

[Colin Flashman]

There you go... happy to admit I was mistaken on that issue. Could possibly be a printer driver issue that isn't passing on the necessary information to Acrobat's UI that toggles whether to show the checkbox or not. Do you have the latest printer driver for that specific model?

[gebseng]

Thanks! Yes, I'm pretty sure it's a Canon driver problem.

[S. S]

Hi @gebseng,

Hope you are doing well.

Do let us know how it goes once you have updated the printer drivers on how it goes.

-Souvik