"Quitting - Raise Without Handler!"

[Birgittes]

I want to combine files into one pdf-file, but I get the message:  "Quitting - Raise Without Handler!"

Why does that appear?  And what can I do about it?

[Nuss Nuss]

Sorry I have no idea how to fix it, but it is happening to me too. It is extremely frustrating.

[raymonds61238048]

I have a user that's havin the same issue wehen combining files

[defaultgydtd479jh34]

i am having the same issue today

[Amal.]

Hi there

We are sorry to hear that.

Would you mind sharing more details about the issue, what is the workflow/steps you are taking that lead you to this error? A small video recording of the same would be very helpful.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

If it still doesn't work, would you mind collecting the Adobe CC logs https://adobe.ly/4b6i8AR and  Procmon logs (Win Only)  https://adobe.ly/44dA35V  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 

~Amal

[Nuss Nuss]

Here's a video I took of what happens when I combine files in Adobe.

[Jason22629090wavy]

If you haven't already found the fix. Uninstall Adobe Acrobat application, reinstall Acrobat and restart desktop/Laptop. It worked for me. Good luck

[Nuss Nuss]

Tried it and unfortunately that did not fix it.

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[Nuss Nuss]

Hi Souvix,

I have version (2024.003.20112). I tried it and now it just opens Acrobat to the home screen and no files are combined. 

It's actually worse now because I can't do it at all now.

[S. S]

Thanks @Nuss Nuss for the feedback.

Please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

-Souvik

[cindy_3459]

I have this problem as well. If I use key commands to zoom in, the application quits with the "Raise without handler..." error.

[S. S]

Hi @cindy_3459,

Soryr for the trouble.

We are aware of this and working on a fix.

The fix should be live with the upcoming release.

We request your kind understanding and assistance.

-Souvik

[Nuss Nuss]

Well.... still not fixed. I think it's time to give Bluebeam software a shot.

[S. S]

Hi @Nuss Nuss,

As said above, this is scheduled to be fired with the next release.

We request your kind understanding and patience while we roll out the planned update for December.

You can refer to this link to track the same: Acrobat Enterprise Release Notes — Acrobat-Acrobat Reader Release Notes

-Souvik

[Nuss Nuss]

Alright, I will wait for the update. Hoping it does the trick this time.

[S. S]

Thanks, @Nuss Nuss, for your kind understanding.

-Souvik