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"Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated."

Explorer ,
Jun 24, 2015 Jun 24, 2015

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.

I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.

What is going on? How do I fix this? Am I the only one with this problem?

TOPICS
Install update and subscribe to Acrobat
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1 ACCEPTED SOLUTION
Community Beginner ,
Oct 14, 2019 Oct 14, 2019

Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

View solution in original post

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New Here ,
Oct 05, 2023 Oct 05, 2023

This worked for me (Windows). Don't know how long.

But in my case step 1) the SLStore folder location is:
%appdata%\Adobe\SLData\

 

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New Here ,
Apr 23, 2022 Apr 23, 2022

May 2022, still a thing. Why do I pay $40 dollars a month for this? 

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New Here ,
Aug 02, 2023 Aug 02, 2023

2023 Update for Outlook 365 / Creative Cloud: Same issue as above, Acrobat was activated but Outlook plugin always gave the same error. I didn't have Acrotray.exe running in Task Manager, but found that terminating the "Acrobat Licensing Service" fixed the issue.

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