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CMJRoss
Participant
June 24, 2015
Answered

"Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated."

  • June 24, 2015
  • 28 replies
  • 113162 views

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.

I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.

What is going on? How do I fix this? Am I the only one with this problem?

    Correct answer williamo39708114

    Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

    28 replies

    Show previous replies
    C
    cdnj
    Participant
    April 20, 2020

    Killing the AcroTray.exe did not work for me.
    The error appears to be referring to a trial version of Adobe Acrobat DC that I inadverntantly install a while back even though I have an active Pro account that I pay $15,98 / month !  Trying to uninstall the trial or non Pro version.

    andrewo6608685
    andrewo6608685
    Participant
    March 27, 2020

    The acrotray.exe process kill fixed it for me. I consider this solved.

      williamo39708114
      williamo39708114Correct answer
      Participant
      October 14, 2019

      Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

        R
        RodB
        Participant
        October 31, 2019

        Stopping the process in "Acrotray.exe" in Task Manager fixed it for too.

          D
          defaultde26m0dzstve
          Participant
          January 14, 2021

          This was the answer for us, and so simple! Another "Solved" forum had a very drawn out how to that didn't fix it. Glad I found this answer. 

          L
          lionell59238159
          Participant
          July 8, 2019

          I am the portal administrator for my company and coordinate the ordering of products. Despite the renewal date of 24th July, I am now getting errors the same as above from multiple users stating "Your request could not be completed. Adobe Acrobat License has either expired or not been activated.

          As these are paid subscriptions, neither statement above applies. The subscriptions are current and were in use, ergo activated. From what I see in previous posts there has been a lot of frustration regarding this. Uninstalling isn't an option, because what will that achieve? I specifically moved my organization back to Adobe from Nitro and am now faced with this. Please fix urgently.

            lt3030
            lt3030
            Participant
            January 9, 2019

            Simply quitting the Adobe CC app and reopening it fixed this issue for me.  FYI:  I only get this year the day of my annual renewal.

            C
            cristinp67847200
            Participant
            September 19, 2018

            "Repair installation" worked for me.it's under help menu.

              R
              robl75097719
              Participant
              June 2, 2017

              I've just installed the 7 day trial and am immediately prompted with this error when attempting to convert a Word document to a PDF document.

              <There was an error opening this document. A file conversion is already in progress. Please retry after that conversion is completed.>

              I don't intend to waste my time trying to figure out workarounds when a company like Adobe still intends to charge the full price for this solution, which won't work for me (and many others) in the way the advertising says it would.

              I shall move on to an alternative.

              Adobe product management leadership needs sorting out.

                J
                jorgeseptien
                Participant
                January 18, 2017

                I agree with andi_urra.  I tried to uninstall only the Creative Cloud and it said that other programs were attached to that program.  Do I have to uninstall everything.  This is ridiculous.  I don't have the time to do this.  Currently, turning off Acrotray fixed the problem.Thanks robertp59048555

                  rwjint
                  rwjint
                  Participating Frequently
                  October 15, 2016

                  sign out and uninstall your creative cloud app that downloads your other apps and redownload it. this should work

                  andi_urra
                  andi_urra
                  Known Participant
                  December 23, 2016

                  I cannot unistall the creative cloud app, it says it cannot since there are applications installed that require it. Do I really have to uninstall all my Applications?

                    C
                    cindyb24819092
                    Participant
                    October 10, 2016

                    I have had this problem for a while as well. Nothing fixes it! I have totally given up and downloaded CutePDF Pro. Works great! And is a one time payment license for a lifetime. Adobe is loosing me as a customer with their over-priced monthly payment garbage. If I'm going to have to pay ridiculous fees every month for software I want it to work. I give up!

                      rwjint
                      rwjint
                      Participating Frequently
                      October 15, 2016

                      Uninstall your creative cloud app that basically allows you to download the apps and redownload it. this should do the job. Your  system just lost you updated license.

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