"Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated."

[CMJRoss]

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.

I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.

What is going on? How do I fix this? Am I the only one with this problem?

[andi_urra]

I cannot unistall the creative cloud app, it says it cannot since there are applications installed that require it. Do I really have to uninstall all my Applications?

[kentward]

Just so it's documented, this is not the answer, it solves the issue for 24 hours.

[jorgeseptien]

I agree with andi_urra.  I tried to uninstall only the Creative Cloud and it said that other programs were attached to that program.  Do I have to uninstall everything.  This is ridiculous.  I don't have the time to do this.  Currently, turning off Acrotray fixed the problem.Thanks robertp59048555

[robl75097719]

I've just installed the 7 day trial and am immediately prompted with this error when attempting to convert a Word document to a PDF document.

<There was an error opening this document. A file conversion is already in progress. Please retry after that conversion is completed.>

I don't intend to waste my time trying to figure out workarounds when a company like Adobe still intends to charge the full price for this solution, which won't work for me (and many others) in the way the advertising says it would.

I shall move on to an alternative.

Adobe product management leadership needs sorting out.

[cristinp67847200]

"Repair installation" worked for me.it's under help menu.

[lt3030]

Simply quitting the Adobe CC app and reopening it fixed this issue for me.  FYI:  I only get this year the day of my annual renewal.

[lionell59238159]

I am the portal administrator for my company and coordinate the ordering of products. Despite the renewal date of 24th July, I am now getting errors the same as above from multiple users stating "Your request could not be completed. Adobe Acrobat License has either expired or not been activated.

As these are paid subscriptions, neither statement above applies. The subscriptions are current and were in use, ergo activated. From what I see in previous posts there has been a lot of frustration regarding this. Uninstalling isn't an option, because what will that achieve? I specifically moved my organization back to Adobe from Nitro and am now faced with this. Please fix urgently.

[williamo39708114 · Accepted solution]

Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

[RodB]

Stopping the process in "Acrotray.exe" in Task Manager fixed it for too.

[defaultde26m0dzstve]

This was the answer for us, and so simple! Another "Solved" forum had a very drawn out how to that didn't fix it. Glad I found this answer. 

[adobe_bw]

thank you williamo39xxxxxx! Great answer that fixed it ASAP here no reboot of Outlook even required. (what is Acrotray.exe even for?) 😱

[andrewo6608685]

The acrotray.exe process kill fixed it for me. I consider this solved.

[cdnj]

Killing the AcroTray.exe did not work for me.
The error appears to be referring to a trial version of Adobe Acrobat DC that I inadverntantly install a while back even though I have an active Pro account that I pay $15,98 / month !  Trying to uninstall the trial or non Pro version.

[k2]

It's May, 2020 and I have this problem as well. Using Windows 10 Pro 64bit.  An easy work around for me was instead of trying to print to pdf, I saved as pdf.  Worked fine.

[Richard1957]

This error has started happening for some of our users and is very annoying. They all have Acrobat DC pro licences and all licences are current. Win 10 and using Office 365. Is there any fix for this as it has been an issue for many years by the look of this thread?

[andrewo6608685]

The acrotray.exe process kill fixed it for me. I consider this solved.

[bjolly88]

It's nice that you consider it solved, but that didn't work for me. So it's not solved.

[gregm27731663]

THANK YOU!! Worked for me as well!

[defaultmd6r4zrqspkw]

2020 stills same issues. Any fix? Acrotray.exe didnt work.

[boulderpatty]

Dear Lord this is driving me insane!  

[Nicky1]

Seriously Adobe. Six. Years. Later. The issue persists. Sorry, shutting down Acrotray.exe does nothing. How about, when I try to use the software, it...works?

Not seiously expecting an Adobe response to this so OK probably just venting, but this is nuts.

[aline mondelli]

Shutting down Acrotray.exe worked till yesterday. Today nothing works. I pay a subscription, I expect a service.

Now I must print and scan all the documents I need to file. Adobe, do you really think this is fair?

[LawScooter]

If you have Admin Privleges: Adobe Admin Console --> Unassign then Reassign the license for the affected user --> Affected User logs back into Adobe.

[Jason _B_]

It affects individual accounts that don't have that sort of administrator as well as corporate ones and will probably last until the computer reboots and starts acrotray again or it just ties itself into some internal knots for its own reasons.

This bug has existed for 6 years, and now it comes about when just trying to install acrobat on a fresh computer, since you have to reboot the computer into unsigned driver mode just to get the stupid printer driver to install that is necessary to get the plugins to output, and then it gets triggered again when you reboot the computer to turn it out of unsigned drivers mode.

All of this because adobe has let this longstanding bug sit around, has let its unsigned drivers be unsigned for ever, and has not even dealt with it when unsigned drivers became a very important problem in the wake of print nightmare.

[Shalaylie22]

Follow the steps here: Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activ...

WINDOWS:

1. Browse to:

C:\ProgramData\Adobe

And rename SLStore folder to SLStore_old.

2. Finally, browse to:

C:\Program Files (x86)\Common Files\Adobe\SLCache

And delete everything inside the SLCache folder.

MAC:

1. Browse to:

/Library/Application Support/Adobe

And rename SLStore folder to SLStore_old.

2. Finally, browse to:

/Library/Application Support/Adobe/SLCache

And delete everything inside the SLCache folder.