Raise without Handler Error

Report · Jan 15, 2025

I keep getting this error message when I try to manually zoom using a keyboard shortcut for Mac: "Raise without Handler Error".

I have Version 2025.005.20320.

Please help, this is very frustrating as I cant view documents as easily.

Report · Jan 30, 2025

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/4gq5z50.

For testing purposes, try disabling Protected Mode [Acrobat | Preferences | Security (Enhanced)]. Click OK, restart the app, and if possible the machine. Please enable the security settings after the test.

Is this issue occurring with a specific artwork PDF or all PDFs? If it is specific to one, try with another PDF once.

Let us know how it goes.

Thanks,

Anand Sri.