A number of perpetual licenses have been revoked.

[Kirk293104843uy0]

Really?  I purchased Adobe Acrobat 2017 from Amazon and this evening I need to submit a proposal in PDF format and my Adobe Acrobat does nor work and I cannot open any PDFs. Really? What am I supposed to do?

Kirk

[kglad]

@Kirk293104843uy0 

did you see a license revoked message?

[Kirk293104843uy0]

No. But when I select the Acrobat installed on my PC or select any PDF file, there is a brief pause and nothing happens.

[kglad]

what's the os on the problematic computer?

[Kirk293104843uy0]

Win10

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[kglad]

don't reply via email or remove your signature before sending.

uninstall acrobat using the uninstaller, https://helpx.adobe.com/download-install/kb/uninstall-reinstall-acrobat.html

clean per https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

restart your computer 

reinstall

[Kirk293104843uy0]

I followed all the instructions above and Adobe Acrobat Pro 2017 was installed and then I got the "Adobe Genuine Software" message and then it appeared that I could use Acrobat Pro but it looked ominous. Maybe I have 7 days left before my current installation of Acrobat Pro is non-funtional and I again cannot access my PDF files. Ugh. What do you think? Recommend?

[kglad]

in the future, copy  and paste screenshots into your replies, don't attach them.  i opened four of your attachments (all of which were irrelevant) but don't want to spend more time hunting for the licensing prompt(s) (the only relevant ones).

and you can open acrobat > click help > and see if activate or sign-in is clickable, or if de-activate or sign out is clickable.  don't click either.

[Kirk293104843uy0]

I could not find any Activate or De-Activate links so I obviously did not click either. Regarding relevant screen captures, I am just trying to be helpful and I don't know what more I can do. I have followed all of your directions above and Acrobat 2017 is now installed and working appropriately. Whether it will become inoperable again in a week or so depends on whether they Genuine message will disable the current installation. Thanks for your help. I will reply to this message if the Genuine message does disable the current installation.

[kglad]

copy and paste, don't attach.

show the acrobat help submenu list 

[Kirk293104843uy0]

[kglad]

you're good.  

[Kirk293104843uy0]

Thanks for making the extra effort.

Kirk

[kglad]

you're welcome.  and enjoy your acrobat.

[Kirk293104843uy0]

I wish I could enjoy my Acrobat (Acrobat 2017) but after following all the
directions and finally getting Acrobat 2017 to work, *now still every time
I open any PDF on my computer *I get the following message. *Every time!*

[image: image.png]
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[kglad]

what message?

[kglad]

p.s.  don't reply by email or remove your signature before sending.

[Kirk293104843uy0]

I have a licensed copy of Acrobat 2017 and every time I try to use it I get
the attached messages. What should I do?

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[Nancy OShea]

Your attachment didn't come through.  This web forum does NOT accept email attachments.

FYI: On June 06, 2022, Adobe discontinued support for Acrobat 2017 Classic and Acrobat Reader 2017 Classic.

https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

Hope that helps.

[kglad]

?