RE: Acrobat Memory Leaks while doing work.

[Carlisle1500]

I was using Adobe Acrobat Pro this weekend to edit some scanned files and the memory leaks were so bad that I had to restart the program many times. I've posted video the incidents. 

2 videos (Edit: Only 1 video now because my other file is too big to post here).

1 Adobe version screenshot (Can you make the type bigger?)

Windows Version below:

Edition Windows 11 Home
Version 24H2
OS build 26100.4946
Experience Windows Feature Experience Pack 1000.26100.197.0

Processor AMD Ryzen 3 7320U with Radeon Graphics (2.40 GHz)
Installed RAM 8.00 GB (5.74 GB usable)

[Carlisle1500]

This is the link to the other video (200mb+) related to memory leaks, PDF-Editing-Memory-Loss.mp4 

[Meenakshi Negi]

Hi Carlisle1500,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested i the following help document: https://adobe.ly/4g6DT6I. 

You may also try reinstalling the Acrobat using the steps suggested below: 

-Remove the application and run the cleaner tool (https://adobe.ly/45HLW6q).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3JFzATP.

If you still experience the same behavior, please collect the logs using the diagnostic tool and share the log ID. 

Let us know how it goes.

Thanks,

Meenakshi

[Carlisle1500]

@Meenakshi Negi Don't hope for reply with these comments. I've given all I can give.  This is clearly a memory leak error. 

[Meenakshi Negi]

Hi Carlisle1500,

We have reported the issue to the team. We will let you know once we have more information. 

In the meantime, if you can collect the logs using the diagnostic tool and share the log ID, it will help us investigate the issue further. 

Thanks,

Meenakshi