Acrobat Window is cut off: the bottom part of the Crop PDF tool is cut off

[jasperl59625826]

Hi. My problem is when I use the crop PDF tool, the bottom part of the pop up window gets cut off and i'm unable to click on ok or cancel or whatever is down there

[try67]

Acrobat version? OS version?

[jasperl59625826]

Acrobat Version: 2019.012.20036

Windows OS Build: 18362.295

[try67]

Is that Windows 10?

[jasperl59625826]

Yes windows 10. I tried to update graphics driver and all that stuff but i still cant fix it.

[try67]

Go to Edit - Preferences - General and make sure that "Scale for screen resolution" is set to "Auto Detect".

[jasperl59625826]

It is already on Auto Detect

[try67]

OK... Can't you drag the window up, so the bottom part becomes visible?

[jasperl59625826]

Nope. Window already maxed out.

[try67]

Sorry, I'm out of ideas... You can try a Repair Installation from the Help menu.

[jasperl59625826]

issok man. i tried all the above suggestions alrd. but still to no avail. thanks for trying

[Test Screen Name]

Looks like you need to set a higher screen resolution. If you can't, maybe you can use keyboard shortcuts such as Enter for OK, which sometimes works.

[Test Screen Name]

What IS your screen height by the way (in pixels?) Looks as if it could be very low.  The system requirement say: 1024x768

[jasperl59625826]

my display is set to 1920x1080

[AnandSri]

Thanks Jasper for sharing the details, would you mind changing the screen resolution and check?

Would it be possible to switch the display from Intel graphics to Nvidia and see if that makes any difference.

Try changing the graphics resolution once and check.

For investigation, please collect the log files for the affected machine, upload it to the Document Cloud storage Adobe Document Cloud and share it in private message How Do I Send  Private Message | Adobe Community

Download the Process Monitor tool Process Monitor - Windows Sysinternals | Microsoft Docs run it, try to reproduce the issue, save the log files and share it with us.

Do you have multiple monitor connected?

Anand Sri.

[AnandSri]

Hello Jasperl,

We're sorry for the trouble you had, would you mind removing Acrobat using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Acrobat DC installer for Enterprise term or VIP license

and check.

Make sure that all the mandatory and optional updates of Windows is installed along with the latest graphic driver and firmware.

For testing purpose, please create a test user profile with full admin rights and install Acrobat and check.

Do you have an Graphic Card connected? If yes, what is the make and model, driver and firmware version?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[jasperl59625826]

i have tried the cleaner tool, updated my firmwares before i posted here.

my laptop has Intel UHD Graphics 620, Driver 25.20.100.6577

and Nvidia GeForce MX100, Driver Version 431.60

[Test Screen Name]

No idea why everything is scaled up, sorry. Did you try keyboard shortcuts?

[Test Screen Name]

For what it's worth, my Crop box is 688 pixels high.

This is not only smaller than yours, we can see why: there is extra space between the boxes on your screen.

[gauravs43202023]

Hello Jasper,

Thanks for reporting the issue.

This issue is reproducible at our end for Win10 laptop with below parameters :

Processor : Intel(R) Core TM i7-865OU CPU@ 1.90GHz  2.11GHz

Resolution : 1920x1080(Same as yours)

We have forwarded this issue to our engineering team.

Meanwhile, can you please try resolution like 1600x900 or below. It is working fine for us for these resolutions.

Let us know if it worked.

[gauravs43202023]

Hello Jasper,

Your issue can also be fixed if you change the below setting to 125% or below and keep the resolution same as yours(1920x1080)

[Test Screen Name]

Still haven't heard whether you can do your work with keyboard shortcuts until it is fixed?