Re: Acrobat Window is cut off: the bottom part of the Crop PDF tool is cut off

Forum|Forum|6 years ago
August 15, 2019
返信数 6.
6316 ビュー

Hi. My problem is when I use the crop PDF tool, the bottom part of the pop up window gets cut off and i'm unable to click on ok or cancel or whatever is down there

General troubleshooting

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T

Test Screen Name

Legend

Still haven't heard whether you can do your work with keyboard shortcuts until it is fixed?

gauravs43202023

Adobe Employee

Hello Jasper,

Thanks for reporting the issue.

This issue is reproducible at our end for Win10 laptop with below parameters :

Processor : Intel(R) Core TM i7-865OU CPU@ 1.90GHz 2.11GHz

Resolution : 1920x1080(Same as yours)

We have forwarded this issue to our engineering team.

Meanwhile, can you please try resolution like 1600x900 or below. It is working fine for us for these resolutions.

Let us know if it worked.

gauravs43202023

Adobe Employee

Hello Jasper,

Your issue can also be fixed if you change the below setting to 125% or below and keep the resolution same as yours(1920x1080)

T

Test Screen Name

Legend

For what it's worth, my Crop box is 688 pixels high.

This is not only smaller than yours, we can see why: there is extra space between the boxes on your screen.

T

Test Screen Name

Legend

No idea why everything is scaled up, sorry. Did you try keyboard shortcuts?

AnandSri

Community Manager

Hello Jasperl,

We're sorry for the trouble you had, would you mind removing Acrobat using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Acrobat DC installer for Enterprise term or VIP license

and check.

Make sure that all the mandatory and optional updates of Windows is installed along with the latest graphic driver and firmware.

For testing purpose, please create a test user profile with full admin rights and install Acrobat and check.

Do you have an Graphic Card connected? If yes, what is the make and model, driver and firmware version?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.