read permission

Report · Feb 10, 2019

When trying to convert any file to a PDF with Acrobat in Creative Cloud, I receive the following error:

Unable to open the document

Please check to see if you have read permission for the above file.

Before now, I have successfully turned my documents (mostly rtf files) into PDFs without errors for years. I have Creative Cloud and it happens on any computer for which I am signed into Creative Cloud, so it is not specific to a computer/laptop. Does anyone have any idea how I can fix this?

Report · Feb 10, 2019

Hi Stephanie,

You do not mention which version of Acrobat you are using. It's possible to send documents to the Creative Cloud but not the Document Cloud (for Acrobat Pro DC) that will not work properly.

Let's start from there before I continue if that's OK.

Report · Feb 10, 2019

So sorry, I should have mentioned it. I have the Creative Cloud monthly subscription, and I believe it is always the latest version with that subscription. Acrobat Pro DC is what it's called. I have used the product for years, and only just began receiving this error message after a Windows 10 update.

Report · Feb 11, 2019

Hi Stephanie,

Whew, my first thought on something like this is to suggest you delete your Preferences

[(Windows) Start InCopy, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete the preference files.]

Especially since this started showing up after you did the Windows 10 update.

However, you state that you're having the same issue with any computer you're logging into with your account and it is extremely unlikely for Acrobat's preferences to be affected over several computers. At that point my suspicion is that your ACC account may be the issue (but I am guessing here) and may need resetting.

Please check out the procedure here and see if that helps (it can't hurt)

Can I delete my Creative Cloud preferences and start again?

At this point I am at my limits because I'm a Mac person and am not all that knowledgeable about Windows systems. Fortunately there are a number of wonderful Windows folks in these forums so I'm sure they will step in at any time.

Report · Feb 12, 2019

Thank you so much for your kind help! I ended up talking to an Adobe support person who determined the issue had to do with Microsoft. Eventually, after uninstalling Office and then reinstalling it, the problem was resolved. Oddly enough, I was trying to convert Wordpad, not Word, documents but reinstalling Office somehow fixed the issue.