Reader Blocked by Adobe Ad

[Stewart32137771xlwq]

Hi, For the last few days when I've tried to use Adobe Reader but an Adobe ad keeps appearing in the top left of the screen which prevents the Reader from functioning, see image. The only way out of Reader is to force quit (Apple OS). I've tried reloading Reader but the problem persists.

Any help would be appreciated.

[Amal. · Accepted solution]

Hi @Stewart32137771xlwq 

Hope you are doing well and thanks for reaching out.

As described

Hi, For the last few days when I've tried to use Adobe Reader but an Adobe ad keeps appearing in the top left of the screen which prevents the Reader from functioning.

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when I launch Acrobat' > Click OK and reboot the application and see if that works.

Let us know how it goes.

~Amal

[Stewart32137771xlwq]

Amal,

Thank you for your reply. Please excuse my lack of knowledge but I’m not sure where to find Edit (Win) that you mention as the start point. Please advise where I may find the start point for (hopefully) solving the problem.

Kind Regards,

Stewart C

[Amal.]

Hi @Stewart32137771xlwq 

Please follow the steps as below:

1. Open the Adobe Acrobat application.
2. Click on the hamburger menu on the top left corner
3. Go to Preferences > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when I launch Acrobat' > Click OK and reboot the application as shown in the screenshot below:

Let us know if you experience any trouble and need more help.

~Amal