Redaction causes program too freeze

[QCP07514]

This complaint goes back years and years ago, still this has not been fixed. When I try to apply a redaction the program freezes. I have tried all suggested "fixes" recommended here and none work. How is this still an issue when people have been complaining about it for literally years. 

[Meenakshi Negi]

Hi QCP07514,

Thank you for reaching out, and sorry about the trouble caused.

As the application crashes when using the redaction feature, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/461bA6j. 

You may also try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4ns7SIL).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4phvstz.

If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID. We will then check the logs.

Let us know how it goes.

Thanks,

Meenakshi