Reinstalling Adobe Pro

[jordannad88520778]

With Windows 11 Update my Adobe was not creating documents. These are the things I have done

- used the cleaner tool from adobe website,

- deleted left over files, reset the network.

- After reseting my computer 85 times I reinstalled Creative cloud, it gets half way and states it can't install adobe.

- I have turned off firewall, and antivirus,

- added the adobe site as a trusted site.

- Checked to see if my computer was communication with the adobe servers,

- made sure the permissions er active,

- reset the background services,

- re-registgered Adobe services (which three of those failed but I couldn't find how to fix them)

- I also tried to install the previuous version and that didn'r install either

I have searched this community and found all that I've done above

[kglad]

what acrobat pro version do you own or do you have a subscription?

[authentic_character3838]

Are you using paid acrobat version of free one?

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

I have checked your Adobe account and found an active Acrobat Pro subscription. 

As described, you are unable to install and use the services. Please run the Acrobat cleaner tool https://adobe.ly/4hTBnS9 , reboot the computer and reinstall the application using the direct link https://adobe.ly/4qO6XVr and see if that works.

Let us know if you experience any trouble and need more help.

~Amal