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Rendering Issue with Aptos Narrow Font in Adobe Acrobat and Illustrator

Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Hi,

 

Our company recently adopted the Aptos Narrow font as the official font for all documentation. However, we've encountered an issue where the font renders incorrectly in PDF format using Adobe Acrobat at certain zoom levels. Interestingly, Google Chrome and Microsoft Edge renders the font correctly at any zoom level.

 

Additionally, I have observed the same rendering issue in Adobe Illustrator while designing. Once the text is converted to outlines, the problem is resolved. Printing appears unaffected, so the issue seems to be limited to onscreen rendering in Adobe applications.

 

Acrobat_Font_Distortion.pngexpand image

 

Given the importance of maintaining a professional appearance, this rendering issue negatively impacts the visual quality of our corporate documentation shared in PDF.

 

Could you please advise when Adobe plans to address this issue?

 

Thank you for your attention to this matter.

 

Best regards,
Andre

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Community Expert ,
Sep 13, 2024 Sep 13, 2024

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@Andre_S Aptos is the default Microsoft font that comes with the latest updates to Office.

I'm moving your post to the Acrobat forum for better support.

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Community Beginner ,
Sep 16, 2024 Sep 16, 2024

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Thank you @Kevin Stohlmeyer 

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New Here ,
Oct 03, 2024 Oct 03, 2024

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Bump on this topic. Has this matter been resolved? I also have the same issue as OP where letters "e" and "c" look horrible at certain zoom levels in Acrobat. 

Considering this is a paid subscription product, I expect Adobe to resolve this.

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Community Beginner ,
Nov 17, 2024 Nov 17, 2024

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Hi

No, I am still struggling to get proper support from Adobe. After numerous communications about this not being a client side configuration issue, Adobe constantly want to have a first line support person (twice) remote and play around with local Acrobat configurations, the last person corrupting my Adobe installation by deleting registry entries.

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New Here ,
Dec 31, 2024 Dec 31, 2024

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I am having the same issues. We have spent a month updating client's Certification Forms. Embarrassingly all the PDFS with Aptos letters have uneven hights, it's OK on print, but all the digital forms sent to their new clients look terrible!!!
I gues the font was not tested for Acrobat.

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New Here ,
Feb 05, 2025 Feb 05, 2025

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I have found the same problem (uneven font size) when viewing Aptos fonts across different platforms. I checked that the font was embedded correctly - but issue continued. I changed font ... and the issue was resolved.

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