Re: My students don't have Access to Generative Re...

Kevin Stohlmeyer

@Marni34988765zv2v whitelisting does not cost anything and your IT knows this. Whitelisting simply means that your IT is allowing access to the firefly IP addresses to communicate. If the students do have individual accounts and not shared licensing - then your IT Admin (with access to the Adobe Admin portal) will have to make sure Firefly services are enabled on the profiles used for the student accounts.

Kevin Stohlmeyer · ‎Mar 26, 2025

@devs_5005 "Rubik's cube" is trademarked so it cannot be used for a prompt. You can describe a puzzle cube with square tiles, etc. etc. - the more specficity you give the better the results. You could also upload a reference image to assist with results. Here is a rough example with no mods:

Kevin Stohlmeyer · ‎Mar 26, 2025

@albyspeziali If you are an Enterprise customer, you could insert the image in to your generation. If you are an individual or Teams account, I would generate an image with a wine bottle then replace with your product using Photoshop or other image editor.

Kevin Stohlmeyer · ‎Mar 26, 2025

@Stefano_Verri7554 Check out the intro to Adobe Summit Sneaks here - they are demoing potential future products and showcase this live in the intro with Ken Jeong. (2:52 mark) https://business.adobe.com/summit/2025/sessions/summit-sneaks-gs3.html

Kevin Stohlmeyer · ‎Mar 26, 2025

That is possible for both Text to Image (Composition/Reference Image) and Text to Video (First frame).

Kevin Stohlmeyer · ‎Mar 26, 2025

@ugur25998786jb10 Firefly does not recognize names, celebrities, etc. Try describing the person you are trying to show not just the name of the person.

Kevin Stohlmeyer · ‎Mar 25, 2025

@ugur25998786jb10 what specific prompts are you using when getting the wrong results?

Kevin Stohlmeyer · ‎Mar 14, 2025

@M. Heinritz This is an answered post from 2023 - please start a new thread with specifics.

Kevin Stohlmeyer · ‎Mar 14, 2025

@le_6541 Firefly API is a cost addition to your Enterprise ETLA agreement. Have your Admin contact your Adobe Rep to discuss costs and adding it to your account.

Kevin Stohlmeyer · ‎Mar 14, 2025

At least on my dock at work and at home (two different brands) the front ports are not powerful/fast enough to support the read write speeds for an external scratch disk. They are mainly for charging or connecting peripherals like a keyboard or mouse.

Kevin Stohlmeyer · ‎Mar 13, 2025

Photoshop app on the iPad while robust is not a 1:1 replacement for Photoshop Desktop or RAW processing.

Kevin Stohlmeyer · ‎Mar 13, 2025

I would refer to this page and use it as a starting point for new equipment. https://helpx.adobe.com/photoshop/system-requirements.html

Kevin Stohlmeyer · ‎Mar 12, 2025

@michaelm101 Thanks - confirmed your Caicos AMD GPU is 14 years old and not supported. You'll have to upgrade to use GPU enabled features and have PS run properly.

Kevin Stohlmeyer · ‎Mar 12, 2025

@kaszubskidesign please read the link Bob sent: https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html Why is the serial number invalid or revoked? Adobe blocks serial numbers that have not been issued by Adobe, or have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software. What should I do if the serial number is invalid or revoked? Do the following if you receive the "Invalid serial number" or "Revoked serial number" message: Check that you are using the correct serial number for your product installation. See Find your serial number. Note: A serial number has only 24 numbers. Here is an example of the serial number format: 8721-0892-0867-4459-9223-2874. If the serial number associated with the software is blocked, find information on this page to quickly resolve the issue.

Kevin Stohlmeyer · ‎Mar 12, 2025

@michaelm101 If possible instead of sending screenshots can you click copy and paste the entire report in this thread?

Kevin Stohlmeyer · ‎Mar 12, 2025

@michaelm101 as noted unfortunately your current setup does not meet minimum requirements for Photoshop 2024 or newer. In fact, your GPU card is not showing at all - if you do have one installed you may want to check it and either re seat it in the board or try upgrading the firmware.

Kevin Stohlmeyer · ‎Mar 12, 2025

@Rai Serrano @HARUN OR22384472vcfr are you on an Education license or using an SDL account? If so those are blocked as well.

Kevin Stohlmeyer · ‎Mar 12, 2025

I can second @ExUSA 's advice and get a Saatchi dock for your M1 Mac (same model I have) and use exclusively USB-C when using an external for your Scratch Disk. I have a smaller HD so it's not an option after Sequoia and Adobe/Microsoft apps installed so an external SSD USB-C connected through my Saatchi dock is my only option.

Kevin Stohlmeyer · ‎Mar 11, 2025

@Rai Serrano reinstalling will not change anything FWIW, the service is a cloud based offering meaning if there is an issue it is not the software itself.

Kevin Stohlmeyer · ‎Mar 11, 2025

Hi all - there are several reasons this message would pop up. 1. You do not have a current subscription to a plan that includes Adobe Firefly. 2. You are using a VPN to connect and are blocked due to geolocation. 3. If you are using a business account/enterprise or teams - Your Admin has to allow access. 4. Your Firewall is blocking access - check router and Windows Firewall where applicable. 5. At one point or another you had an illegitimate version of Adobe software installed and it is still detected. If none of these apply - contact Customer Service to validate your account status.

Kevin Stohlmeyer · ‎Mar 11, 2025

@HARUN OR22384472vcfr see my post below.

Kevin Stohlmeyer · ‎Mar 11, 2025

@c.pfaffenbichler fully aware but you also have 6 requests for more information on this one post alone.

Kevin Stohlmeyer · ‎Mar 11, 2025

@siliconmana as you mentioned there isnt a good solution yet to save all variations in the project. A good proposal would be something similar to what @turner111 posted which would be a "convert to layers" option but keep your original generated layer to preserve the AI results for future modification.

Kevin Stohlmeyer · ‎Mar 11, 2025

@c.pfaffenbichler can you stop with the multiple posts about pertinant information? The relevant details have already been posted and the user is asking for an ehancement.

Kevin Stohlmeyer · ‎Mar 05, 2025

@Anneke2721992336w3 Firefly Pro is not for Enterprise users - if you want access to the Enterprise features like Video Translate with Lip Sync, etc. you need to have a contract for Creative Cloud All Apps Pro V4 Edition. https://www.adobe.com/creativecloud/business/cce-4.html All of this is available from your account rep - have you admin request a call to discuss.

Kevin Stohlmeyer · ‎Mar 04, 2025

@Riya123 I believe this is no longer an issue. @chrystinah48968508 can you confirm?

Kevin Stohlmeyer · ‎Mar 04, 2025

@garryh34617837 its your firewall. Check your firewall/Windows Defender (if on Win) and allow Firefly, Adobe and Photoshop.

Kevin Stohlmeyer · ‎Mar 04, 2025

Confirmed working as of this morning. Was an issue most of the day yesterday.

Kevin Stohlmeyer · ‎Mar 03, 2025

Same here.

Kevin Stohlmeyer · ‎Feb 27, 2025

@DISNKD You can't. As of 2013 Creative Cloud apps are managed by the Creative Cloud Desktop App. It is a requirement. There are no stand alone installers.

Kevin Stohlmeyer

Kevin Stohlmeyer

Activity

Re: My students don't have Access to Generative Re...

Re: Interpretação errada

Re: Help with Creating AI-Generated Backgrounds fo...

Re: Draw

Re: Can we add images as prompt references in Adob...

Re: Turks are shown as Arabs!

Re: Turks are shown as Arabs!

Re: request access

Re: Objet : Problème d'accès à l'API Firefly malgr...

Re: Scratch disk problem with MacOS Sequoia 15.3.1...

Re: PS 365 Does Not Go Take My Camera Directly Int...

Re: PS 365 Does Not Go Take My Camera Directly Int...

Re: PS 365 Does Not Go Take My Camera Directly Int...

Re: Problem z pakietem CS6 Master Collection - prz...

Re: PS 365 Does Not Go Take My Camera Directly Int...

Re: PS 365 Does Not Go Take My Camera Directly Int...

Re: "To access Firefly-powered features within Ado...

Re: Scratch disk problem with MacOS Sequoia 15.3.1...

Re: "To access Firefly-powered features within Ado...

Re: "To access Firefly-powered features within Ado...

Re: "To access Firefly-powered features within Ado...

Re: How do we save all variations?

Re: How do we save all variations?

Re: How do we save all variations?

Re: How do you find out if you have Firefly Pro or...

Re: Download Error in adobe stock

Re: Why doesnt the Generative fill work anymore?

Re: Download Error in adobe stock

Re: Download Error in adobe stock

Re: Installing Adobe Annimate By Itself