request signature crashes

[mark_4887]

request signature crashes each time i click on it. I get the error in the screenshot attached. How do i repair this

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[S. S]

Hi @mark_4887,

Hope you are doing well. Sorry for the trouble.

Do you see this issue with the desktop application only, or is this the same with the online portal: https://adobe.ly/420g89N?

Also, we would need some more information for further investigation:

1. The app version of Acrobat you are using;

2. logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

3. Also, network logs from your device to understand if there is an issue related to the network accessing from Acrobat. Steps on how to collect the logs can be found here: https://adobe.ly/4iCGWnN

Also, please make sure you are on the latest version of Acrobat (2025.001.20435) for the best experience.

Regards,
Souvik.