'Request Signature' option missing

[Brian26759194wk4y]

I have reported this in the 'Bugs' section as well - but I need a resolution asap:

The 'Request Signature' opting is missing in my tools - I see this has been reported on several occasions by other users

On a previous occasion - Following a previous update - I did find a thread about deleting a lingering DC file - and that worked previously- but I cannot find the thread any more

I have tried reinstalling but to no avail - I have an acrobat pro account so this should not be happening!

Also - As a Pro account holder - how do I chat to support directly - I do not seem to be able to.

Thanks 

[Brian26759194wk4y]

we removed the underlying file associatged with the DC basic version that was causing the conflict - which is still an adobe issue - not a system one

[Jeff29180424oai3]

Where was this file located?

[Dan25465583b7og]

Within the Registry Editor. Be very careful when modifying data in here as small mistakes can break programs or the OS.

[Dan25465583b7og · Accepted solution]

I was trying to get support for weeks and the following resolved my issue:

check if below registry key is present on the user machine where you do not see this option:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices
DWord: bUpdater

If so change the value to 1 if the above key is present with value 0 and it should resolve your issue.

[Brian26759194wk4y]

Thanks Dan - My issue resolved itself when my IT performed a complete OS reinstal - but I hope your answer works for others experiencing the same issue.

[A Knight · Accepted solution]

Start Adobe Acrobat DC
Click Edit in the menu bar.
Click Preferences.
Click Language in the Categories list.
Under Application Language choose 'Same as Operating System' from the drop-down menu.
Click the OK button.
Click File > Exit Application.
Now start Acrobat DC again.
The Fill & Sign option should be visible on the Tools page

[Martin26517731xrj0]

This worked for me thanks very much

[TigrisJK]

Holy. Months of this issue, looking in the registry, having to use the online Adobe Sign... and this was all it took.

[John294688264883]

Perfection , thank you so much for this fix, I have wasted hours trying to fix it, very very much obliged 

[ajay1976 · Accepted solution]

Hi Brian,

I am not sure if you are still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

1. Uninstall Adobe Pro DC & Creative Cloud,

2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

5. You will find "Request E-signatures" is now available again along with Fill & Sign.