Requesting E-signatures doesn't send required text fields

[Formosa1975]

Good Morning,

I am tring to send a document that requires the signer to fill in required text fields as well as a signature block.  However, when they receive it, it only prompts them to sign the signature block.  The text fields do not show up for them, even though they are assigned to that person's email.  Is there another way to get them to be able to see those fields?  I am sending it to them via the "request signature" button.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing how the other users are opening the PDF form? Please ask them to download the PDF to their computer locally and then try to open it using Acrobat/Reader DC application and check. 

You may also try to send the pdf form to yourself on a different email ID for testing purposes and see if that works.

Also, please share the PDF file in question with us so that we can check it at our end.

Regards

Amal

[Formosa1975]

Hello Amal,

Thank you for the response.  The problem persists - I cannot share the document as it is a contract.  However, they are simply clicking the link sent ot them from Adobe through the email sent to them when I enter their email to request a signature.  

How do we get a form to someone to fill out required text fields?

Thank you!

[Formosa1975]

P.S. the problem is the same for me, when I send it to another email address of mine requesting a signature - only the signature block shows up to be filled, the required text fields do not appear

[Amal.]

Hi there

Please make the field as 'Not' required and assign it to the person who is supposed to fill the field and then try to send it for signature and check if that works.

~Amal

[ls_rbls]

++ Adding to the discussion,

What are the users opening the PDF to sign with? 

A web browser? A mobile device or tablet?