Right Click Convert to PDF link from Windows 11 file explorer not working as expected

[Sam36823246d5hm]

Hi,

I'm having some issues with using the Right Click Convert to PDF option presented in Windows File Explorer. We have 46 new Windows 11 laptops which the users are individually licensed for Acrobat Pro. All 46 Clients seem to have an issue with the Right Click Convert to PDF from Windows File Explorer.  This seems to be affecting Word, Excel and PowerPoint documents/workbooks. 

• End users right-click on files in File Explorer and select Convert to PDF
• The Prompt comes up and asks the users where they wish to save the file
• A temporary file is created in the directory that the document is located in 
• The file disappears and the PDF is not created
• An error message appears stating Adobe PDF Maker has crashed and gives you the option to repair 
• Following the repair options, we repeat the process and it goes back through the same steps.
• Removed Acrobat and run Acrocleaner.
• Re-installed Acrobat.

We have tried this from the latest version both from the available installers and via the Windows Store version.

This process works as expected from within the Office 365 apps and the Com addon and associated ribbon appear in each app allowing users to convert PDF within the app with No issues.

• Windows 11 Enterprise - 22631.3447
• Managed via Intune 
• App packages are deployed by Microsoft Intune in the system context but issues still appear with a manually installed version.
• Latest Version of Acrobat installed

Any help resolving this would be greatly appreciated 

Many thanks

Sam

[Abambo]

Are you under a Teams or Enterprise licence?

[Sam36823246d5hm]

Enterprise license for me, I've raised a case on the Enterprise support portal as well for the same issue