Right click "combine files in acrobat" not working

[mkf54452156]

Recently I’ve noticed that the option to right click on multiple word docs or PDFs and select "combine files in acrobat" only opens Acrobat, not the combine function. Oddly, if adobe is already open then the right click option works fine. I’ve tested this on users with Adobe Standard and the function still works fine.

It is happening on Windows 10 machines with both Office 365 and Office 2013.

[defaultfv4cwc4w3vxm]

Same here. I identified the reason by myself then (64-bit system vs. 32-bit system). Nevertheless, for years, they did not address this.

[Jerry5E20]

You're a snob and the solution worked for me. I hope your right-click menu is still broken!

[Jerry5E20]

This worked. thank you!

[Nauticarick]

This is the cure. Combine Files worked for me on my server with Acrobat 2020. On my Win 10 laptop, I had to close everything to combine files. I went to the Programs menu in the lower left corner, found Acrobat 2020, right click, at the top of the list of file names was a "More" drop down. Left click "Run as Administrator" and problem solved.

Thank you gelobabes

[chrish@cpbcon]

Same problem here. Not happening for all Adobe Pro DC users, but some. Working but have plenty other users having issues.

[Dave__M]

I find it curious (and frustrating) that a whole bunch of issues are surfacing that aren't isolated to a user or two, but rather quite a few... yet others don't ever see them, and can't recreate the problem to help troubleshoot.  I know different hardware, software version and operating systems all play a role in it, but still - it seems like there's a lot of this as of late.

I guess all we can do is hope for frequent and solid patches tobe released.

Dave

[Boris248397756uqg]

Same for me
- if adobe is already open then the right click option works fine. 
- if program is "run as admin" combine files doesn`t work

[travb4739968]

GOOD NEWS, MY PROBLEM IS SOLVED!

I had to upgrade my Surface, and Adobe Reader decided to install the 64 bit version. Problem solved!!! The bug is isolated to the 32 bit version of the software.

[ls_rbls]

Wow, two years later!!

Nevertheless, thank you very much for updating this thread with your feedback.

[crystal_2744]

I'm using the 64 bit version and it's still happening for me. 

[divyasin]

Hi @crystal_2744 ,

Thank you for reporting and apologies for inconvenience caused. Can you provide some more information for better help in investigating and reproducing the issue : 

1. OS Version
2. Acrobat Version
3. Office Version
4. Workflow steps (For eg: Selected document --> right click --> combine , format of document)

Would it be possible to share a small screen recording of the issue? 

Regards,

Divya Kumar Singh

[Kathy29912433l9yk]

Same problem started right after IT installed a new computer for me just last week.